Gesdocument

1-99 Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

“The company has improved its networking and flexibility in meetings through the use of Avaya's videoconferencing system."
 
— David Quesada Navarro, IT Manager, Gesdocument
 

Benefits

Increased Productivity
Enhanced Collaboration

GESDOCUMENT IMPLEMENTS AVAYA VIDEO SOLUTIONS IN ALL ITS OFFICES

The business consultancy Gesdocument, which has been growing rapidly since 2005, decided to improve its video communications system in order to provide services to companies located throughout Spain and abroad. The Scopia XT5000 solution from Avaya allows multiple connections to be established from fixed and mobile locations, both internal and external.

Faithful to its mission of offering customers the best possible standard of service, based on quality, commitment and trust, Gesdocument decided to invest in improved videoconferencing communication solutions to replace its outdated system, which no longer met the demands of its customers and partners.
 
Established in 1989, with sales of 7 million euros in 2014, the company faced the challenge of finding a videoconferencing solution that would allow it to make multiple connections from both fixed and mobile locations (laptops, phones etc.)
 
“We needed to connect all of our locations by video, replacing the existing point-to-point system between our offices in Madrid and Barcelona. When we looked into the solutions offered by Electrotel, we realized it would be possible to interconnect all of our locations using high-quality video, in addition to being able to invite customers and suppliers to meetings,” explains David Quesada Navarro, IT Manager at Gesdocument.
 
The company not only needed to upgrade its system but also to replicate the service across all its locations (Barcelona, Bilbao, Madrid, Valencia and Zaragoza), many of which lacked equipment. Therefore, it had to find a powerful solution that could meet the communication needs to support by its growth strategy.
 
Our partner Electrotel presented the Avaya Scopia XT5000 and Avaya SCOPIA Desktop/Mobile solutions for the Barcelona office, and Avaya Scopia XT4200, for the other offices.
 

"With the Avaya videoconferencing solution, we have removed the barriers that distance can create between our colleagues and customers, as well as having new features that have increased our productivity and cooperation.”
 
— David Quesada Navarro, IT Manager, Gesdocument
 

System Capabilities

The XT5000 system (with multi-point capability) incorporates a dual 1080p/60fps resolution for live video and content, HD-quality audio, simultaneous H.264 High Profile and SVC compression, and multi-call function. It is also a multipurpose solution because it combines capabilities for meeting rooms as well as conferences of up to 9 participants, using the Scopia Desktop conference system and firewall transfer. Similarly, participants can use Avaya Scopia Mobile to join video conferences via the latest generation mobile devices.
 
According to Quesada: “the company has improved its networking and flexibility in meetings through the use of this videoconferencing system, which allows documents to be shared, makes meetings more dynamic, allows desktop sharing, saves time and money on travel and gives a feeling of proximity even though we are hundreds of kilometers apart, which is so necessary in our type of business.”
 

More Upgrades

Electrotel will shortly be installing an upgrade to the new version of the video system. With this upgrade, Gesdocument will be able to enjoy wireless presentations from a laptop, without using a VGA screen link cable.
 
This improvement, at no extra cost, is possible thanks to the manufacturer’s support contract that Gesdocument has signed with Electrotel, which includes upgrades and spare parts, as well as the maintenance of all equipment.
 

 

CHALLENGES

  • To improve communications between offices
  • To establish multiple connections between both physical and mobile locations
  • To replace the current videoconferencing equipment, reusing it for backup conference rooms
 

VALUE CREATED

  • All offices connected by videoconferencing
  • Integration of easy-to-use mobile devices to include customers and/or partners in video meetings
  • Time and international travel cost savings
 

 

 

CUSTOMER PROFILE
  • Headquarters:

  • Spain

Gesdocument is a business consultancy operating in Spain’s main cities: Barcelona, Madrid, Valencia, Bilbao and Zaragoza. It provides consultancy on labor, tax, accounting and commercial matters; international mobility; recruitment and legal advice for national and international companies.

What our Customers are saying
"With Avaya Scopia we can create a feeling of proximity even though we are hundreds of kilometers apart.”

Read more testimonials >
  • David Quesada Navarro

  • Gesdocument