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Professional Services
2500+ Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Professional Services

HGS

For global BPO provider HGS, the right contact center platform is essential. Since 2003, it has partnered with Avaya, and now has over 15,000 seats us

Topic: Customer Service, Multisite - Branches, Team Efficiency
1-99 Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Professional Services

Special D Events

Founded in 1992, Special D Events is a fast-growing corporate event planning firm located just outside of Detroit, MI. Both its client roster and head

Topic: Customer Service, Team Efficiency
1-99 Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Professional Services

Gesdocument

The business consultancy Gesdocument, which has been growing rapidly since 2005, decided to improve its video communications system in order to provid

Topic: Customer Service, Team Efficiency, Video Collaboration
1-99 Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Networking

Build a path to the future. Avaya’s advanced fabric networking technology takes SDN networking and cloud services to the next level. Reduce network outages, enjoy quicker access to information, and easily integrate new communications channels and applications. If you wish, do it all with your existing infrastructure.

Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Professional Services

Beyond Social Services

Beyond Social Services has been working with less privileged families in Singapore since 1969, providing long-term support and mentoring to help young

Topic: Team Efficiency
100-2,499 Employees
Professional Services

Isolas

Based in Gibraltar, ISOLAS has relied on Avaya to provide an infrastructure of advanced unified communications to support the growing services demand

Topic: Customer Service, Global Teams
1-99 Employees
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Professional Services

Wotton+Kearney

Enhancing service and cutting costs at Wotton+Kearney, a leading Australian law firm specialising in insurance and dispute resolution.

Topic: Team Efficiency, Unified Communications
Wotton + Kearney - Avaya Case Study
1-99 Employees
Networking

Build a path to the future. Avaya’s advanced fabric networking technology takes SDN networking and cloud services to the next level. Reduce network outages, enjoy quicker access to information, and easily integrate new communications channels and applications. If you wish, do it all with your existing infrastructure.

Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Professional Services

Comp Trading Company (CTC)

When CTC moved from a rented office to its own newly-built premises, it needed a comprehensive new communications infrastructure...

Topic: Bring your Own Device (BYOD), Mobile Collaboration, Unified Communications, Virtualization
Comp Trading Company (CTC) - Avaya Case Study
2500+ Employees
Networking

Build a path to the future. Avaya’s advanced fabric networking technology takes SDN networking and cloud services to the next level. Reduce network outages, enjoy quicker access to information, and easily integrate new communications channels and applications. If you wish, do it all with your existing infrastructure.

Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Professional Services

SThree Lifts Employee Engagement with Avaya Scopia

By introducing Avaya Scopia to enable international videoconferencing and collaboration, specialist staffing group SThree has reduced its...

Topic: Bring your Own Device (BYOD), Global Teams, Team Efficiency, Unified Communications
SThree
100-2,499 Employees
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Professional Services

Rootworks, LLC

IP Office helps RootWorks shape its vision by streamlining communications, enhancing collaboration, and adding greater mobility.

Topic: Bring your Own Device (BYOD), Team Efficiency, Unified Communications
100-2,499 Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Professional Services

Capita IT Services

Managing all contact centre applications and telephony in-house can be both complex and expensive...

Capita
100-2,499 Employees
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Professional Services

Zühlke

Zühlke's mission is to support other companies in bringing their ideas to the market and help them along their road to success.

Topic: Team Efficiency, Unified Communications
Zühlke
1-99 Employees
Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

Professional Services

TWM Solicitors

TWM Solicitors is a leading law firm providing a full range of services to individuals, businesses and other organisations...

Topic: Team Efficiency
twm Solicitors