Fiducia and GAD IT AG

2500+ Employees
Networking

Build a path to the future. Avaya’s advanced fabric networking technology takes SDN networking and cloud services to the next level. Reduce network outages, enjoy quicker access to information, and easily integrate new communications channels and applications. If you wish, do it all with your existing infrastructure.

“We implement new services four times faster than before.” 

-Daniel Kaufmann, Systems Engineer, Fiducia & GAD IT AG

Benefits

Increased Productivity
Network Scalability

FIDUCIA & GAD IT AG DELIVERS NEW SERVICES IN RECORD TIME

Software-defined Networking by Avaya Allows for More Agility in the Financial Sector

Shrinking margins, complex compliance requirements, and increasing customer demands are driving more and more banks to employ cloud solutions. Fiducia & GAD IT AG, one of the leading providers for the outsourcing of fiscal applications and data, knows the industry’s specific challenges very well. The company can now respond even faster to these challenges by using their innovative network based on Avaya’s SDN Fx Architecture.

Throughout Germany, more than 2,000 banks handle cashless payments and transfers of approximately 57 trillion euros for transactions such as salary deposits, rent, energy bills, car repairs, insurance and telephone bills, and debit card payments. The so called “book money” needs to be transferred from one account to another in a reliable, secure way and in real-time, which consequently means that a high-performance IT infrastructure is vital. But how can this be efficiently implemented and operated? A good question, especially since regulatory compliance is crucial in the financial sector and the laws are strict.

“IT outsourcing” is the magic word – and is becoming increasingly common for banks. This is due to the fact that the design and operation of high-availability and fail-safe applications place enormous demands on the underlying systems, networks and resources. The consequent outsourcing of complete IT systems significantly improves the banks’ capacities to act. However, that only works if the standardized cloud services reliably meet the industry’s regulatory requirements.

"We are not tied to a particular manufacturer, but can have different servers and devices connect to the network. This increases flexibility in expanding our cloud services and reduces the overall cost.”

—Sebastian Molitor, Systems Engineer, Fiducia & GAD IT AG

This is where the business model of Fiducia & GAD IT AG begins. The company is one of Germany’s largest providers of private cloud services for the financial industry. As such, they manage the applications of the cooperative financial services network Genossenschaftliche FinanzGruppe.

The 5,600 Fiducia employees manages the infrastructure which supports more than 164,000 banking employees as well as nearly 100 million customer accounts. Fiducia ensures that the business of 1,100 credit unions and numerous cooperative and private banks run smoothly at all times.

“Many years of experience in information technology for the financial sector made us leading IT-specialists. We consistently use this know-how to develop solutions for tomorrow,” says Wolfgang Boschert, Head of Network Design, Services, Security, and Quality, Fiducia & GAD IT AG.

One example of this is the innovative IT infrastructure in the high-security data processing center of the service provider. Previously, a conventional three-tier network often complicated the administration and deployment of new services. Today, Avaya’s software-defined networking architecture (SDN Fx) provides maximum efficiency and flexibility. SDN Fx builds on Avaya Fabric Connect and allows for a complete core automation based on Shortest Path Bridging.

The Ethernet Shortest Path Bridging (SPB) standardized by the IEEE in the data processing centers of Fiducia GAD IT AG facilitates the configuration of the network segments, thus simplifying the rapid deployment of new services. Avaya Fabric Connect recognizes the peripheral configuration and automatically transfers it into the core switches. As a result, the required network configurations and adjustments can be applied easily.

New Services Delivered Quickly

“Today we can implement new services up to four times faster than before. That’s because we only have to configure one particular switch at the network perimeter. The error-prone and time-consuming manual configuration of all network components is now a thing of the past,” systems engineer Daniel Kaufmann confirms. Moreover, the high reliability demanded by the banking customers can be ensured via the reliable fabric architecture of Avaya. Configuration errors rarely occur and can be detected and fixed quickly.

“Today we manage our clients’ applications through Avaya Fabric Connect. All administration and monitoring services benefit from the reliability and simplicity of the SPB protocol,” explains Sebastian Molitor, system engineer of Fiducia & GAP IT AG. The financial sector’s strict security and compliance specifications are flawlessly met by the PCI-compliant (Payment Card Industry) fabric architecture from Avaya. This is made possible by the virtual routing and forwarding instances of Avaya’s components which enable both the safe separation of data traffic as well as the operation of different customers on a virtual server (multi-tenancy).

“Back in 2013, Avaya had the first multi-client capable and multi-client edge device for Fabric thanks to the network professionals of Fiducia & GAD IT AG”, recalls Guido Fink, Account Manager at Avaya. This is due to the fact that Fiducia had demanded the appropriate services for the separation of the segments before the network modernization.

CHALLENGES

  • The need to securely and accurately process cashless payments
  • Ability to comply with standard regulatory mandates
  • The need to quickly make changes and add new services to the network without downtime or human error

VALUE CREATED

  • New services are implemented four times faster
  • Almost zero configuration errors
  • High reliability and availability of bank-specific applications
  • Quick amortization due to the upgrading of existing hardware components
  • Secure adherence to strict compliance guidelines
  • Reliable protection against unauthorized access
  • Optimal security of investment through future-oriented hardware components

Open Architecture Optimizes Flexibility

The Network Access Control (NAC) solution Identity Engines from Avaya provides Fiducia & GAD IT AG the ability to ensure that data and applications are reliably protected against unauthorized access to information. It creates the basis for a role and rule-based access control. In this way, only certified devices can be registered on the corporate network, visitors need to authenticate themselves and then receive a private virtual network segment on the Internet - via wireless LAN. Using the application-optimized solution Wireless LAN from the 9100 Series, SDN Fx also allows the provision of new services for smartphones, tablets, etc. “We are already prepared for future WLAN industry standard 802.11ac with our wireless network,” explains Sebastian Molitor. A simple software upgrade is enough to switch to the technology with gigabit data throughput.

The open architecture of Avaya components thrilled the system engineers: “We are not tied to a particular manufacturer, but can have different servers and devices connect to the network. This increases flexibility in expanding our cloud services and reduces the overall cost,” explains Molitor and Kaufmann.

Both see a very clear advantage with Avaya compared to other manufacturers. Mainly because the Ethernet Routing Switches of the 8000 series necessary for a changeover to the SPB-standard could be upgraded with only minimal effort and integrated into the fabric. “This contributes to a rapid amortization and especially to very rapid implementation of the new features,” says Molitor. And his colleague Daniel Kaufmann adds: “With Avaya Fabric Connect our data processing centers are optimally equipped for our company’s future requirements and targeted growth.”

At a Glance

  • Feducia & GAD IT AG provides industry-specific applications and services to more than 1,000 financial institutions.
  • The company will continuously optimize administration, scalability and agility of its cloud services through innovative network architectures.
  • Thanks to SDN Fx and Avaya Fabric Connect, Fiducia now benefits from a high-performance and open IT infrastructure that can be extended in a flexible way.
  • The administration and monitoring services benefit from the SPB protocol’s reliability and simplicity.

About Fiducia & GAD IT AG

Fiducia & GAD IT AG is the chosen provider for information technology of the Genossenschaftliche Finanzgruppe. The company, which has its headquarters in Karlsruhe and Munster and subsidiaries in Munich, Frankfurt, and Berlin, employs more than 5,800 staff in the enterprise group, who generate an annual revenue of about 1.3 billion Euros. The customers comprise all German Volksbanken and Raiffeisenbanken (about 1,000), the Genossenschaftliche Finanzgruppe’s businesses as well as numerous private banks and companies from different industries, for example the ADAC. Fiducia & GAD IT AG serves nearly 67,000 banking workplaces, administers 78 million customer accounts and with its 36,000 ATMs secures trouble-free cash deliverance. The company owns four high performance data centers, which currently run the systems “agree” and “bank21” and which will be replaced successively by the unified process “agree21” in the coming years.

For more information:  www.fiduciagad.de.

CUSTOMER PROFILE
  • Headquarters:

  • Germany

  • # Employees:

  • 5600

Fiducia & GAD IT AG is the chosen provider for information technology of the Genossenschaftliche Finanzgruppe. The company, which has its headquarters in Karlsruhe and Munster and subsidiaries in Munich, Frankfurt, and Berlin, employs more than 5,800 staff in the enterprise group, who generate an annual revenue of about 1.3 billion Euros. The customers comprise all German Volksbanken and Raiffeisenbanken (about 1,000), the Genossenschaftliche Finanzgruppe’s businesses as well as numerous private banks and companies from different industries, for example the ADAC. Fiducia & GAD IT AG serves nearly 67,000 banking workplaces, administers 78 million customer accounts and with its 36,000 ATMs secures trouble-free cash deliverance. The company owns four high performance data centers, which currently run the systems “agree” and “bank21” and which will be replaced successively by the unified process “agree21” in the coming years.

What our Customers are saying
“With Avaya Fabric Connect, our data centers are prepared for future demands as well as for the intended growth of the company.”

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  • Daniel Kaufmann

  • Fiducia & GAD IT AG

AVAYA SOLUTIONS DELIVERED