Dubai Roads and Transport Authority

100-2,499 Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

"We refreshed all the technologies we had in the call centre with Avaya Aura, we are now using the most recent software in terms of contact centre.”
 
-Ahmed Mahboub, Director of Customer Service Department

Benefits

Increased Productivity
Improved Customer Service

RTA PUTS HAPPINESS FIRST