Comisiones Obreras de Andalucía

Topic : Team Efficiency
100-2,499 Employees
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Team Engagement

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Comisiones Obreras (CCOO) has nearly 300 primary and secondary sites, across a wide geographical area – which meant high internal communication costs, and made managing external campaigns complex.

Benefits

Reduce Cost
Network Scalability
Enhanced Collaboration

Comisiones Obreras revamps its communications with IP Office

Comisiones Obreras (CCOO) is the leading trade union organisation within Andalusia, both in terms of overall membership and the number of delegates elected in union elections. It has nearly 300 primary and secondary sites, across a wide geographical area – which meant high internal communication costs, and made managing external campaigns complex.
 
All internal communications were performed using the basic telephone network. When union members needed to speak with a subject matter expert outside of their province, they had to call other sites at a higher cost than for a local call. For information campaigns, CCOO required a trained individual at each site to handle calls – meaning the resources involved in any campaign were considerable.
 
Avaya has worked with CCOO Andalucía on the update and has deployed a new all-digital communications network based on IP technology, updating and simplifying the entire structure, offering greater functionality and improved service.
 

“With the help of A+Sistemas and the Avaya solutions, deploying a new communications and telephony infrastructure, we were able to change and improve the way we work through collaboration.”
 
– Juan Luis Navarro, Head of Information and Communications at CCOO Andalucía

Comisiones Obreras

Creating a collaborative Environment

The solution was designed and implemented in close cooperation between Avaya and experienced business partner A+ Sistemas de Red y Comunicaciones. The new network allows CCOO to provide its members and users with the best possible service, while respecting the union’s limited budgets.
 
“With the help of A+Sistemas and the Avaya solutions, when deploying a new communications and telephony infrastructure, we were able to change and improve the way we work through collaboration,” states Juan Luis Navarro, Head of Information and Communications at CCOO Andalucía.
 
The solution is a centralised Avaya IP Office Server Edition system: a collaborative solution that offers a great quality/price ratio while providing optimum functionality, flexibility and scalability.
Using Avaya IP technology, the main sites have been connected via a single switchboard serving more than 1,400 users, so that the numerous calls between them are treated as internal calls regardless of where they are, reducing communication and management costs. Maintenance and administration of the network have been simplified using digital channels.
 
CCOO Andalucía has also benefitted from the contact centre functionality provided by IP Office, enabling it to easily manage information and service campaigns with both inbound and outbound calls.
 
Avaya IP Office has allowed CCOO Andalucía, with the support of A+Sistemas, to design an internal numbering plan, as well as a centralised corporate directory, simplifying dialling and allowing it to benefit from a whole range of advantages that were previously impossible including multi-party conferencing (up to 256 participants), mobility between sites when a user changes or moves to another building, call through and call back via the switchboard, and presence.
 

“The deployment of Avaya IP Office has allowed us to reduce the total communications bill by almost 70%, which has been very significant for us.”
 
– Juan Luis Navarro, Head of Information and Communications at CCOO Andalucía
 

Simplifying architecture and generating significant savings

Avaya IP Office is deployed without the need to change a building’s existing wiring, meaning that analogue devices can still be used while the new Avaya 9600 IP and 1600 IP phones are installed for those departments and users which require higher performance. Together with the reduction in call costs, this ability to reuse existing infrastructure and devices has helped achieve substantial savings.
 
“The deployment of Avaya IP Office has allowed us to reduce the total communications bill by almost 70%, which has been very significant for us,” says Navarro.
 
In addition to the new switchboard and the improved communications, CCOO Andalucía has deployed new technology for the network access layer, the Avaya Ethernet Routing Switch 3524GT-PWR+, offering Gigabit speeds to the Desktop and PoE+ capacity on all ports. Leveraging Avaya’s Stackable Chassis technology, the ERS 3500 Series features low energy consumption, low maintenance costs, and a great combination of performance, price and quality.
 

“Compared to other manufacturers, the Avaya networking solutions offered us a number of advantages not just in terms of cost but also flexibility, reliability, management, security and performance, as well as seamless integration with other manufacturers.”
 
– Juan Luis Navarro, Head of Information and Communications at CCOO Andalucía

Moving forward with Avaya

But the innovations do not end there. CCOO Andalucía is also planning to use its new network infrastructure to implement new Storage Area Networking (SAN) services through iSCSI. This will allow them to speed up access to data and allow it to be used in a decentralised manner – something that cannot be done with the current system.
 

“Now, thanks to Avaya, we have a proven, integrated and easy to use system that will enable us to provide exceptional service. But, above all, we have a smart solution that can grow and adapt to our business and our future needs.”
 
– Juan Luis Navarro, Head of Information and Communications at CCOO Andalucía
 
 

About Comisiones Obreras de Andalucía

Comisiones Obreras de Andalucía is the leading trade union organisation within the autonomous community of Andalusia (Spain), both in terms of membership and the number of delegates elected in union elections. Organised into Federations, depending on the activity or sector in which the firms operate, and Unions, according to the area in which the workplace is located, it has a positive impact on labour relations and working conditions, develops equal opportunities and combats discrimination. For more information, please visit: www.andalucia.ccoo.es

About A+ Sistemas de Red y Comunicaciones

A+ Sistemas de Red y Comunicaciones is a company which specialises in networking and communications and whose main objective is to introduce companies to the latest technological advances in the fields of computing and communications, and provide them with new management and communication tools. For more information, please visit: www.comunicaciones.es
 

Products and solutions

  • Avaya IP Office Server Edition
  • Avaya Ethernet Routing Switch ERS 3524GT-PWR+
  • 9600 Series IP Deskphones
  • 1600 Series IP Deskphones
 

Comisiones Obreras (CCOO) has nearly 300 primary and secondary sites, across a wide geographical area – which meant high internal communication costs, and made managing external campaigns complex.

CUSTOMER PROFILE
Comisiones Obreras Logo
  • Headquarters:

  • Spain

  • # Employees:

  • 1400

Comisiones Obreras de Andalucía is the leading trade union organisation within the autonomous community of Andalusia (Spain), both in terms of membership and the number of delegates elected in union elections. Organised into Federations, depending on the activity or sector in which the firms operate, and Unions, according to the area in which the workplace is located, it has a positive impact on labour relations and working conditions, develops equal opportunities and combats discrimination. For more information, please visit: www.andalucia.ccoo.es

What our Customers are saying
“The deployment of Avaya IP Office has allowed us to reduce the total communications bill by almost 70%, which has been very significant for us.”

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  • Juan Luis Navarro

  • Comisiones Obreras de Andalucía

AVAYA SOLUTIONS DELIVERED