Bangalore International Airport

2500+ Employees
Customer Engagement

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Networking

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"We needed a high-performance, resilient, flexible solution. That is what the Avaya deployment has delivered. ”

-Francis Rajan, VP-ICT, BIAL

Benefits

Network Scalability
Increased Productivity
Reduce Cost

AVAYA SCALES UP NETWORK EFFICIENCY FOR BANGALORE INTERNATIONAL AIRPORT

Bangalore International Airport Ltd implemented Fabric Connect technology from Avaya to enable its network to scale in a robust manner, improve productivity and offer services with faster turnaround times to concessionaires.

Business Challenge

BIAL provides network services for all tenants at Kempegowda International Airport, which includes airline operations and offices, airport concessionaires like ground handling companies, cargo and catering organisations and fuel concessionaires, and commercial entities including retail and food and beverage units at the airport.

The airport network is all encompassing, including the terminal building and all 50+ buildings across the campus, and provides the flexibility of wired and wireless services on both the landside and airside of the airport. Since the airport is a multi-tenant environment, security and segregation of traffic and services between the different tenants is of critical importance.

While the original terminal was designed for an annual passenger capacity of around eight million, sustained growth has necessitated expansion, with the facility now able to accommodate up to 20 million passengers a year. So now there was a corresponding need for network expansion, and BIAL needed a robust network, in order to provide 24/365 services to millions of passengers dependent on always-on reliable and fast passenger services delivered through numerous business critical airport applications.

The need of the hour was to build services within the aviation policy framework - which sets out a policy to allow IT to make a significant contribution to the operations of the airport, helping the aviation sector contribute to economic growth across the country - and to be able to operate within a multi-vendor environment. In the expansion phase, BIAL identified four major initiatives: additional capacity, segregation of the network between critical airport applications and corporate network, upgrading the backbone for higher performance, and ease of implementation and simplicity in the operational framework.

BIAL segregated its network into an application network delivering customer facing applications like check-in and boarding processes and real-time flight updates through flight display system (FIDS); a backbone network to support BIAL corporate applications and its concessionaires’ networks; and a CCTV network to cater to multicast needs. Within this overall framework, IT would be able to contribute support for ease of operations and also provide a secure and fast network and contribute to overall airport revenues.

CHALLENGES

  • Since the airport is a multi-tenant architecture; security and segregation of traffic and services between the different tenants is of paramount importance
  • BIAL needed a robust network to provide 24/365 connectivity, with carrier-grade reliability, for the airport’s business critical applications
  • The need of the hour was to build services within the aviation framework and be able to operate within a multi-vendor environment

VALUE CREATED

  • The network can easily handle the simultaneous running of airport applications such as the Universal Flight Information System ACDM-compliant airport operations software which captures 16 operational milestones on the airside, SAP ERP system, passenger services delivered through such systems as check-in and boarding, self check-in Common User Self Service (CUSS) for checkin and passenger flight information, baggage reconciliation, critical voice service and other such systems
  • Low total cost of ownership (TCO) over the long-term
  • Reduces complexity, streamlines connectivity, optimises performance, improves provisioning and time-to-service
  • One of the unique values of the Fabric Connect technology is that it can be deployed within minutes and with minimal burden of operational staff

The Solution

BIAL selected Avaya to provide a next-generation fabric-based network virtualization solution that would support its rapidly expanding application load, centering on a high-availability core that leverages the Virtual Service Platform 9000 product. Along with this, BIAL deployed products from the Ethernet Routing Switch 4000 Series and 5000 Series product lines to incorporate high-speed, 10 Gigabit Ethernet connectivity to the core. This architecture delivers a solution that is highly available, delivering re-convergence times of less than 200 milliseconds – which means that network downtime is virtually eliminated. The solution also offers a dramatic increase in performance levels. 

Leveraging the agility enhancements delivered by Fabric Connect technology, BIAL is now able to provision and turn on new services on the fly – without the need for manual intervention or reconfiguring multiple network elements. For example, BIAL can now provision a segregated and secured network for a new concessionaire within 30 minutes – something that in the past used to take seven to ten days.

BIAL has implemented a level of physical separation of the networking infrastructure, creating environments to support critical airport applications and another for the corporate network. This has enabled BIAL to be a virtual service provider for all the tenants at the airport, and the solution delivers always-on services for over 7,000 wired and wireless end-points, ensuring support for the full range of multimedia applications those tenants require. Connectivity is easily and efficiently delivered to users, wherever they are physically located, and the network design also ensures that traffic belonging to the airport’s various tenants is securely partitioned, even though they are sharing the same physical infrastructure. 

Part of the Avaya Virtual Enterprise Network Architecture (VENA) toolkit of next-generation technologies, Fabric Connect simplifies the airport’s network operations, creating an end-to- end virtualised environment that increases reliability, performance, agility, and time-to-service. Additionally, it delivers investment protection for BIAL as the backbone is 10 Gigabit-centric, supports IPv6, and is future-ready for the seamless integration of 40 and 100 Gigabit Ethernet.

The Avaya solution also supports the delivery of Voice-over-IP services to the entire airport – amounting to some 1,400 end-points. The Avaya voice infrastructure leverages an industry-standard SIP platform, enabling BIAL to reduce costs and integrate innovative applications on the Avaya Aura® infrastructure. BIAL has been able to provide low cost SIP phones to concessionaires, roll out new applications like the Avaya Aura Experience Portal interactive voice response system, and deploy the latest generation audio conferencing capabilities provided by the Avaya Aura Conferencing platform. The voice architecture is fully distributed over an IP LAN infrastructure with built-in reliability and survivability. Avaya Aura supports business critical applications including unified messaging, customer contact center, SIP, and IP Phones. It is deployed in a high-availability (HA) configuration to deliver best-in-class voice services to the various airport concessionaires.

“High-availability was a crucial parameter for us to take care of multiple airport operations as the network is the backbone for all airport operations. The network has certainly delivered against that goal.”

-Francis Rajan, VP-ICT, BIAL

To ensure continuity of service and 24/365 uptime, Avaya’s Network Operations Center (NOC) provides monitoring and management services of the network at BIAL. This is a hybrid model, including both remote and on-site assets. Monitoring and management is coordinated by the NOC with the help of sophisticated tools that are embedded within key infrastructure components, while a dedicated on-site team provides ‘break-and-fix’ support. The contract provides BIAL with cost advantages without compromising on service levels. 

According to Francis Rajan, VP- ICT, BIAL, “We wanted to incorporate high-speed 10 Gigabit Ethernet connections to the core, to deliver a truly ‘always-on’ experience for all the airport’s tenants and critical operations. We evaluated several competitive solutions and chose a solution based on the Avaya VENA Fabric Connect technology because it would deliver exactly what we needed – with a simplified architecture, rapid deployment, the flexibility to adapt to an ever-changing environment, and future proofing to help avoid fork lifting as well. We were already comfortable in working with Avaya’s networking solutions – so our decision was made all the more straightforward. We needed a high-performance, resilient, flexible solution that would accelerate time to service. That is what the Avaya deployment has delivered.”

Benefits

“High-availability was a crucial parameter for us to take care of multiple airport operations as the network is the backbone for all airport operations. The network has certainly delivered against that goal,” says Rajan. The Avaya solution has delivered a broad range of benefits to the network and its users across the airport campus.

High-Performance: A virtualized, high-capacity network with a Core that is 40/100 Gigabit-ready, and provides Gigabit-to-the-Desktop performance at the Edge. This translates into a high-performance network that is perfect for modern converged applications. The benefits of such a network include the ability to easily handle the simultaneous operation of multiple applications, especially the Airport Collaborative Decision Management (ACDM) implementation. BIAL has implemented the European standard and tracks 16 separate milestones, joining only 5 other airports which are fully ACDM certified. The network also supports ERP systems, passenger services systems like check-in and boarding, flight information, baggage reconciliation, and critical voice services - to name but a few. Crucially, the network is capable of seamlessly scaling up to thousands of nodes, which the airport may require due to the anticipated growth in aviation services with the new terminal (T2) and Aero City launching in due course.

Resiliency: Avaya’s solution is capable of healing itself and resuming operations in sub-second time (<200 milliseconds) and featured zero downtime during the migration phase. This ensures a network that is always-on and highly reliable – critical to maintaining airport operations. “Resiliency was a crucial factor for us, given the networking demands of BIAL. We witnessed this while working with Avaya’s solution and it delivered reliable and very robust network architecture,” adds Rajan.

Future-Readiness: The new technology and design allows for scaling up of services in the future. And as the staff was already fully conversant with the Avaya environment, they did not need any fresh training – while solutions from other vendors would have required the airport to make fresh investments on a large scale, as well as extensive re-training of the staff to manage it. This is just one way in which Avaya’s solution ensures a low total cost of ownership (TCO) over the long-term.

BIAL also needs to deliver virtualised services for multiple customers or user groups in a Cloud environment, leveraging its existing investment in Data Centre server virtualisation. The Fabric Connect technology from Avaya brings agile, multi-service virtualisation to support the virtual services requirement of the airport. Enhanced Time-to-Service: Avaya’s solution has ensured a network that is always-on and available. However, just as importantly, the solution reduces complexity, streamlines connectivity, improves provisioning and time-to-service. It creates the truly virtualised environment, for both the Green Data Center and Campus Core, and leverages proven industry standards. One of the unique values of the Avaya Fabric Connect technology is that it can be deployed within minutes and with minimal burden on operational staff.

Solutions and Products

  • Avaya Aura® Communication Manager
  • Avaya Virtual Enterprise Network Architecture featuring Fabric Connect
  • Virtual Services Platform 9000 Series
  • Ethernet Routing Switch 5000 Series
  • Ethernet Routing Switch 4000 Series
  • Avaya Aura® Session Manager
  • Avaya Aura® System Manager
  • Avaya Aura® Workforce Optimization
  • Avaya Scopia® Elite
  • Avaya Scopia® XT5000

About Bangalore International Airport Ltd

Kempegowda International Airport, operated by Bangalore International Airport Limited (BIAL) and serving the Indian city of Bangalore is one of the largest green-field private sector owned and operated airports in India. Covering approximately 4,000 acres, the airport is owned by a consortium of investors, including private investors like GVK, Zurich Airport and Siemens, as well as central government and state government bodies such as the Airport Authority of India and Karnataka State Industrial and Infrastructure Development Corporation (KSIIDC).

The airport currently is India’s third-largest in terms of passenger numbers by handling 12.86 million passengers in 2013-14 and is expected to handle 20 million passengers a year by 2017. It is host to seven domestic airlines and twenty-six international airlines connecting Bangalore to fifty-five destinations across India and the world. In 2014 the airport was chosen as a hub airport by Air Asia India.

 

 

CUSTOMER PROFILE
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  • India

Kempegowda International Airport, operated by Bangalore International Airport Limited (BIAL) and serving the Indian city of Bangalore is one of the largest green-field private sector owned and operated airports in India. Covering approximately 4,000 acres, the airport is owned by a consortium of investors, including private investors like GVK, Zurich Airport and Siemens, as well as central government and state government bodies such as the Airport Authority of India and Karnataka State Industrial and Infrastructure Development Corporation (KSIIDC).

What our Customers are saying
“We evaluated several competitive solutions and chose a solution based on the Avaya VENA Fabric Connect technology because it would deliver exactly what we needed.”

Read more testimonials >
  • Francis Rajan

  • Bangalore International Airport Ltd

AVAYA SOLUTIONS DELIVERED