Ankur Telecom

1-99 Employees
"We have experienced cost savings from the first day of deployment as we started using video extensively for all our meetings and trainings."
 
– Amit Goel, Director - Unified Communication, Ankur Telecom Pvt Ltd.

Benefits

Increased Productivity
Enhanced Collaboration

ANKUR TELECOM ACHIEVES BETTER TEAM ENGAGEMENT WITH AVAYA SOLUTION

Providing telecommunication solutions for over 32 years, Ankur Telecom has been able to build a comprehensive product portfolio which enables them to offer a single supplier solution to meet all the voice and data needs of their customers. The challenge was then to choose the right collaboration and communication equipment for their customer experience center. Their choice was Avaya, providing a full stack solution approach to the customer from a single source.

See-it-to-believe-it

Formed in 1984, Ankur Telecom, a partner of Avaya based in Kolkata believes in one theory to add value to customers’ collaboration and communication needs: “See it to believe it”.
 
The organization with a team of 20 employees has been focused on quality right from the start. Their goal is to help reduce their customer’s capital expenditure, the life cycle costs and the risks associated with the implementation of an integrated telecommunications solution. It is a priority for Ankur Telecom that their customer benefits from choice, innovation and competitive pricing, therefore it is important that they maintain a strategic partnership with the leading equipment manufacturers. With the goal to provide a full stack solution approach to their customer from a single provider, Ankur Telecom considered critical criteria: ease of deployment, use and management, and flexibility before choosing to partner with Avaya.
 

"Deploying the solution at our premises has helped us boost our sales by 5-10%. We have experienced cost savings from the first day of deployment as we started using video extensively for all our meetings and trainings."
 
– Amit Goel, Director - Unified Communication, Ankur Telecom Pvt Ltd.

Why Avaya?

The decision was based on Avaya’s expertise, seasoned professionals, and the company’s position as a trusted advisor for team and customer engagement solutions. The company aims to drive better engagement among its teams, accelerate salesforce productivity and responsiveness while significantly reducing travel and training costs.
 
To be able to provide a hands-on experience opportunity, the organization needed a demo center at their location to help simulate the culture of the experience, accelerate faster decision making and demonstrate the ease of use.
 
For their communication systems, Ankur Telecom was focused on the needs of not just their employees but also their customers, as both would be using the same system. They considered many options but in the end it was the comprehensive bundled solution provided by Avaya that they choose as their internal solution as well as for their customers.
 
Happy with the solution, Ankur Telecom is looking to upgrade to Voice & Video along with Avaya Data portfolio.
 

"We have not only realized a substantial savings of the cost and time of travel, but we are also seeing an increase in productivity with enhanced customer experience."
 
– Amit Goel, Director - Unified Communication, Ankur Telecom Pvt Ltd.
 

 

CHALLENGES

  • High cost of travel prohibited effective collaboration and training.
  • Need to deliver outstanding customer experience.
  • The need to provide a hands-on experience for their customers in a timely manner.

BENEFITS

  • Sales boost by 5-10% after deploying the solution at Ankur’s headquarters.
  • Seamless communication with customers and employees – regardless of worldwide locations.
  • Significant reduction in travel and training expenses.
  • Single source vendor for all collaboration and communication needs, reducing costs and logistical issues.
  • Better engagement among the team members.
  • Increase in salesforce productivity and responsiveness.
 

CUSTOMER PROFILE
  • Headquarters:

  • India

  • # Employees:

  • 20

Providing telecommunication solutions for over 32 years, Ankur Telecom has been able to build a comprehensive product portfolio which enables them to offer a single supplier solution to meet all the voice and data needs of their customers.

What our Customers are saying
"We have not only realized a substantial savings of the cost and time of travel, but we are also seeing an increase in productivity with enhanced customer experience."

Read more testimonials >
  • Amit Goel

  • Ankur Telecom