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Company sees growing global adoption of Avaya Oceana™ as enterprise customers seek to manage and deliver exceptional personalized customer experiences
Call Center Week, Las Vegas – June 27, 2017 - Avaya today unveiled Avaya Customer Engagement Cloud solutions, a comprehensive set of advanced capabilities and services to help businesses keep customers engaged, happy and coming back. Comprised of Avaya Oceana™ for omni-channel customer engagement and built on Avaya Breeze™, Customer Engagement Cloud solutions provide the flexibility required for adopting and integrating new digital technologies through a portfolio of hybrid, public and private cloud offers and developer tools.
Businesses across all industries recognize the digital transformation imperative, with 69.7% of companies saying that customer experience is the main driver of digital strategies[i]. As evidence, Avaya Oceana is already being deployed across the globe and delivering on the promised value of digital transformation. Avaya Oceana delivers context-driven, fully integrated and customizable customer engagement that allows companies to easily bring together newly emerging and existing technologies to benefit the customer and agent experience.
The speed at which businesses need to anticipate and exceed customer expectations has driven several compelling innovations for the newest release of Avaya Oceana:
Evolution to Transformation The Avaya Customer Engagement Cloud combines best-in-class solutions with extensible developer platform capabilities, access to data from across the enterprise and the industry’s best partner and Systems Integrator eco-system for unsurpassed customer engagement expertise. To help companies evolve to these best-in-class solutions, Avaya strategic professional services can guide businesses to:
Quotes
“The market is demanding flexibility and omni-channel solutions. We needed a trusted advisor to help us develop a strategy and a technology partner that we could count on to implement it. Atento Brazil is ready to deliver this to our customers, with Avaya enabling the speed to market we required and at a lower cost than that of our previous multi-vendor environment.” Thiago Amante, IT director, Atento Brazil
“Avaya contact center customers, many who have continued to transform their contact centers using Avaya Elite for as long