Solutions for today’s enterprise customer experience (CX) and employee experience (EX) challenges.
Full-featured contact center solution.
Secure, dedicated and managed cloud contact center running on Microsoft Azure.
Scalable and advanced contact center-as-a-service.
Collaboration tools, seamlessly integrated into your Avaya portfolio.
Unified video, conferencing, messaging, and more on Microsoft Azure.
Call, meet, message, and more—all in one app.
Integrate collaboration apps with Avaya Communication portfolio.
Cloud-ready pathways that integrate Avaya with third-party APIs.
A full-featured unified comms platform managed on-premises.
Rely on our team of experts to help you get the most from your investment.
Consult with the experts to create your best customer journey.
Explore our complete portfolio of devices for individuals and conference rooms.
Move at your pace with Avaya’s hybrid cloud options.
Deliver effortless experiences for customers and employees at every touchpoint.
Help your contact center run smoothly, no matter where your employees are.
Find an Authorized Avaya Channel Partner in your part of the world.
Build new, innovative communications solutions via Avaya’s open solution platforms.
See our partnerships with leading technology companies for unique and value-adding solutions.
Explore all of the partner types and programs available at Avaya
Sell the Avaya portfolio with benefits, incentives, lead gen, training, and marketing resources.
Transition customers to the cloud fast and on budget, supported by Avaya services and features.
Stay up to date on Avaya's latest news and solutions.
Deliver innovative and complete solutions to your customers.
Get to know Avaya through our blogs. Insights on collaboration, customer experience, AI, digital.
Watch videos and listen to podcasts by topic or just browse what’s new. Interviews, solutions, how-to’s, more.
See inspiring ways companies are using Avaya solutions to change the world of work.
Engage with us in an immersive and interactive experience—on site, virtually, or a combo.
Look at what's new in our world—and how it benefits yours.
Learn about the privacy, compliance, and security inside Avaya solutions.
Review the terms and policies associated with Avaya software and services.
Access a full range of information and assistance for your Avaya solution.
For research and support, access our product documentation resources.
Meet Avaya experts at our events, webinars, expos, conferences and more.
In person or online, gain a full understanding of your Avaya solution and its capabilities.
Insights
Newsroom
Share
Sports Complex Replaces Outdated Network Equipment, Cuts Maintenance Hours 20%
Santa Clara, Calif. - Dec. 12, 2016 - Turning in a consistent, quality performance on the field enables a select few professional and college level sports teams to vie for the championship trophy. The Mercedes Benz Superdome, which has seen many of these championship games, relies on the consistent, quality performance of Avaya Networking for the reliability that keeps all aspects of major events running smoothly and teams, fans and employees connected and safe.
SMG prides itself on its quality management services for its venues, including the Superdome in New Orleans. The Superdome complex consists of the Mercedes-Benz Superdome, home of the New Orleans Saints football team, as well as the Smoothie King Center and Champions Square. It hosts some of the largest sporting events in the United States, including the Super Bowl, College Football Championship, and the NCAA Final Four.
The Avaya Network replaced aging network technology that had been installed after Hurricane Katrina and was causing regular outages that hindered productivity. SMG selected Avaya Networking, making a smooth cutover to a more stable network just after the end of the football season and Mardi Gras festivities.
Immediately, users had the reliability and bandwidth needed to support the activities and applications the large venue required - with a significant reduction in the amount of time IT needed to devote to the management and maintenance of the network. The new network also improved the security system, which eliminated the need to regularly reboot video surveillance cameras. A dramatic, 90% decrease in reported incidents at the complex since the network was installed translates to safer employees and attendees.
The Avaya network as a foundation is giving SMG the opportunity to explore a host of options - including mobility and cloud-based applications - for improving the venue experience for employees and attendees alike.
Quote
“Everything is running exactly as it should. Everything improved. Network service is invisible, until it doesn’t work. The fact that no one mentions it because it works like it’s supposed to speaks volumes. If people aren’t noticing anything, it’s running exactly how I want it to.”
Matt Boyd, IT manager, SMG Managed Facilities
Value Created
Read more about Avaya Networking at the SuperDome in the case study here.
Read more about Avaya Fan Engagement.
About Avaya Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications with integrated, secure networking— offered on premises, in the cloud, or a hybrid. Today’s digital world requires some form of communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.
Certain statements contained in this press release may be forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these are reasonable, such forward looking statements involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results to differ materially from any future results expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements.
###
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.