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Dubai, UAE; 2016: The Ministry of Interior of the United Arab Emirates has signed a memorandum of understanding with Avaya to deploy Avaya’s latest unified communications and contact centre solutions, which will enhance improve collaboration between departments and teams at the Ministry, as well as improve delivery of customer service for the citizens and residents of the UAE. HE Brigadier Engineer Hussein Ahmed Al Harthi, Director General of Central Operations at Abu Dhabi Police, and Nidal Abou-ltaif, President, Avaya International, signed the MoU at the Ministry’s pavilion at GITEX Technology Week 2016.
These technologies will also enable the Ministry to develop and build Artificial Intelligence capabilities, which will be the first application of AI in the delivery of citizen services by a Government.
The Avaya communications solution will provide the Ministry with the latest technologies and solutions for internal and external communication. The Avaya contact centre solution will bring in richer capabilities to the Ministry such as improved audio and video bandwidth. The unified communication system will allow for better collaboration between diverse departments under the aegis of the Ministry of Interior, and also allow mobile teams to be reachable and productive on devices of their choice.
The Avaya unified communication and contact centre solution will enable the Ministry to deliver on their larger vision of digital transformation. Avaya will ensure that all communication technology delivered for the Ministry remains entirely secure, as required for the Ministry to deliver on sensitive and high-security services to protect life and property within the nation.
The unique solution that will be delivered by Avaya will be pioneering as it unifies the different systems currently deployed and allows the Ministry to operate from a unified and secure platform.
About Avaya Avaya enables the mission critical, real-time communication applications of the world’s most important operations. As the global leader in delivering superior communications experiences, Avaya provides the most complete portfolio of software and services for contact center and unified communications with integrated, secure networking— offered on premises, in the cloud, or a hybrid. Today’s digital world requires some form of communications enablement, and no other company is better positioned to do this than Avaya. For more information, please visit www.avaya.com.
Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.
pbranton@avaya.com
+971 4 4048315
Anit.Kurian@bm.com
+971 4 4507600
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.