Oregon Hotel Heightens the Guest Experience with Avaya

03 Aug 2016

Avaya IP Office(TM) and Wi-Fi bring comfort, efficiency and reliability to both guests and staff at the Boulder Falls Inn


Santa Clara, Calif. - August 3, 2016 - In the hospitality business, providing a comfortable, efficient guest experience is key to developing repeat customers. The Boulder Falls Inn is acutely aware of this, and that the perception of quality on the part of the guests is influenced by countless details. Using the Avaya IP Office platform and an Avaya Wireless LAN gives the Inn one less detail to worry about that helps deliver the highest level of service, turning first-time guests to this brand new property into repeat customers.

According to Gallup, the journey towards “customer for life” begins with the first visit. As Best Western Premier property, Boulder Falls Inn consistently ranks in the top 300 Best Western Inns. The Avaya IP Office Platform and Wi-Fi systems that reach across the property help the Inn maintain a positive view among guests and staff alike, enabling:

— Fast, worry-free implementation and ongoing management

— Seamless integration with Opera, the hotel’s property management system

— Reliable phone service and Internet connectivity for guests and staff

— Scalability to support the Inn’s expansion plans.

The Best Western Premier Boulder Falls Inn is located on the campus of a recently built medical school in rural Lebanon, OR. It has 84 guest rooms, a highly-rated restaurant, 12,000 square feet of conference space and it employs 110 people. The hotel’s guests range from university and healthcare related visitors to conference attendees and leisure travelers.

Avaya channel partner, 10D provided the Avaya solution and service to Boulder Falls Inn. To read more about Boulder Falls Inn click here.



“We knew the phone and Wi-Fi systems were critically important, but we were moving so quickly that other issues took precedence over the phones and wireless. That turned out to be the one thing we never had to worry about because our contractor 10D quietly came onboard with Avaya and made magic happen. When we opened, we didn’t have any issues.”

Nia Ridley, General Manager, Boulder Falls Inn

“The Avaya phones enable a great guest experience. It’s critical that our guests are able to contact guest services, housekeeping, or the 1847 Bar and Grill to get room service. We’ve never had anyone tell us they couldn’t get through. Basically, the phones just work.  And they need to work, because that's part of customer service.”

Chris Breshears, Rooms Division manager for Boulder Falls Inn


About Avaya

Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications —technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage.  The Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services.  For more information please visit www.avaya.com.

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Christina Knittel