Metropolis Technologies OfficeWatch XT Telemanagement Now Rated “Avaya Compliant”

28 Jul 2016

Call reporting and call management application is compatible with Avaya Aura® Platform 7.0 

 

Fort Lauderdale, Florida – July 28, 2016 — Metropolis Technologies, Inc. today announced that OfficeWatch XT Telemanagement is compliant with key team engagement solutions from Avaya, a global provider of business communications software, systems and services.

 

OfficeWatch XT Telemanagement is a robust call reporting and call management solution that helps Avaya Aura Platform users maximize their enterprise communications system usage by identifying trends in the voice network through call history reporting, usage analysis, and trigger event notification features. The application is now compliance-tested by Avaya for compatibility with Avaya Aura Communication Manager 7.0.

 

Metropolis Technologies, Inc. is a Technology Partner in the Avaya DevConnect program - an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network. 

 

As a Technology Partner, Metropolis is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.  

 

Quotes

"Avaya customers can implement OfficeWatch XT Telemanagement to uncover new ways to improve their customer service, reduce telecom expenses, and optimize their Avaya communications network. By successfully completing compliance testing, Metropolis demonstrates their continued commitment to seamless integration with Avaya products."

 -- Eric Rossman, vice president, Developer Relations, Avaya

 

Additional Resources

 

About Avaya

Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premise and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Breeze™ platform enables third parties to create and customize business applications for competitive advantage.  Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com.

 

About Metropolis Technologies, Inc.

For over twenty years, Metropolis Technologies has provided advanced call accounting, 911/emergency management and telemanagement applications for businesses of all types in the US and abroad. Their easy to use applications provide advanced call notifications, over 200+ report templates, toll fraud detection and trunk analysis tools to help organizations reduce liability, increase revenue, minimize expenses and boost productivity.   For more information, please visit http://www.metropolis.com. or follow Metropolis on LinkedInTwitter, and Facebook.

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Christina Knittel

408-496-3417

crknittel@avaya.com