911 ETC CrisisConnect® for E911 Now Rated “Avaya Compliant”

02 Jun 2016
  • CrisisConnect for E911 is compatible with key Avaya enterprise engagement solutions
  • Helps businesses comply with E911 legislation and maintain safety during a 9-1-1 emergency

Goodyear, AZ, 2 June 2016 — 911 Emergency Telecom Company (911 ETC), a leading provider of E911 services for the enterprise, today announced that CrisisConnect for E911 is compliant with key enterprise engagement solutions from Avaya, a global provider of business communications software, systems and services.

CrisisConnect for E911 helps businesses route outgoing 9-1-1 calls, including critical location information, to the correct emergency response agency. The application is now compliance-tested by Avaya for compatibility with Avaya Aura® Communication Manager 7.0, Avaya Aura Session Manager 7.0, and Avaya one-X® Communicator 6.2 SP11. CrisisConnect for E911 is also compliance-tested by Avaya for compatibility with Avaya IP Office 9.1. 
911 ETC is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network. Its CrisisConnect for E911 solution is available through the DevConnect Select Product Program.  
As a Technology Partner, 911 ETC is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.   
“As a long time DevConnect Technology Partner with one of the first solutions available through the Select Product Program, 911 ETC continues its commitment to helping our mutual customers establish and maintain E911 compliance. Our sole focus is helping ensure outgoing 9-1-1 calls placed from an organization’s phone system are routed properly. The DevConnect program provides us with invaluable tools to help confirm the accuracy and value of this critical service.”
-- Karina Yandell, EVP Sales & Marketing, 911 ETC
“When it comes to emergency communications, reliability is paramount. Compliance testing is especially important for solutions within this space. 911 ETC’s successful completion of compliance testing with the Avaya Aura Platform enables our customers to confidently implement the crucial communication features provided by the CrisisConnect solution.”
-- Eric Rossman, vice president, Developer Relations, Avaya
Additional Resources
About Avaya
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premise and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage.  Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com.
About 911 Emergency Telecom Company (911 ETC)
911 Emergency Telecom Company (911 ETC) helps organizations meet legislation requirements and protect their people in the event of a 9-1-1 emergency at thousands of sites across the United States and Canada. Founded in 1997, 911 ETC is recognized within the industry for its expertise and ongoing, fully managed E911 service. The company’s solutions ensure that outgoing 9-1-1 calls include accurate location information and route to the correct 9-1-1 Center, and include onsite emergency notification as an option. 911 ETC manages exclusive or hybrid E911 solutions for analog, digital, IP, SIP and wireless phones for organizations of all types and sizes. 
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Christina Knittel