CI (formerly Computer Instruments) eONE Now Rated “Avaya Compliant”

21 Mar 2016
  • eONE Universal Voice Portal and Configuration tool is compatible with key Avaya Customer Engagement solutions
  • Helps businesses enhance and streamline their inbound and outbound call flows and self-service portals
Lenexa, KS — CI, a leading software manufacturer of Cloud and Premise-based IVR solutions and applications for the contact center, today announced that eONE is compliant with key customer engagement solutions from Avaya, a global provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance.
 
eONE helps businesses create and rapidly deploy customizable and scalable customer call flow experiences, such as appointment reminders, agent surveys, bill pay and account look up. Flexible and cost-effective, eONE can  support the unique business requirements of any industry.  The application is now compliance-tested by Avaya for compatibility with Avaya Aura® Communication Manager 7.0, Avaya Aura Session Manager 7.0, Avaya Aura Experience Portal 7.0 and IP Office IP500 v2 9.1.
 
CI is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.  
 
As a Technology Partner, CI is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.  
 
Quotes:
“CI has been part of Avaya DevConnect since the program’s inception and we are committed to compliance-testing our solutions with Avaya platforms. eONE, our latest product to complete compliance-testing, continues the industry leading functionality and self-service of eVP and eCI while taking significant steps forward to enhance deployment methods like on-premise, Cloud or customized hybrid environments.”
-- Chris Herring, CI President and CEO
 
"CI's long-standing membership in the Avaya DevConnect program demonstrates its continuing commitment to seamless integration with Avaya products. Working with Technology Partners, such as CI, to assess compatibility helps us ensure that Avaya customers can confidently leverage and upgrade to our latest solutions.”  
-- Eric Rossman, vice president, Developer Relations, Avaya
 
Additional Resources
 
About Avaya
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premise and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage.  Avaya’s fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com.
 
About CI
CI is a leading software manufacturer of IVR, CTI, Call Back, Outbound, Messaging, IP Phone applications and mobility solutions for the contact center.  CI’s flagship solution, eONE, is a universal voice portal platform that can be configured on premise or cloud based or a combination of both. Founded in 1979, CI is focused on delivering solutions for mid to large enterprise clients that reduce costs, increase profitability and enhance overall customer satisfaction. With thousands of delighted clients, CI offers complete end to end solutions that can be purchased through its distributor or reseller network. CI is headquartered in Lenexa, KS and is recognized worldwide for innovative business applications and solutions, exceptional service and support.
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Christina Knittel

408-496-3417

crknittel@avaya.com