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Avaya Chooses Vishal Agrawal as Managing Director for India and SAARC

New Delhi, 2016 – Avaya, a global leader in business communications software, systems and services, announced today it has appointed Vishal Agrawal as Managing Director, India and SAARC. Agrawal will focus on aligning Avaya more closely with India’s digital transformation initiative, and on continuing to drive the company’s ‘customer-first’ solution innovation ethos and outcome-based approach.

With more than 10 years’ experience at Avaya, Agrawal has played a critical role in the company’s development in India, scaling the India Services Operations, setting up the operations leadership team, and driving revenue growth. He has specialized in developing offshore delivery centers from scratch, while building high-performing globally integrated teams. With this background, Agrawal has been picked by Avaya to further drive the company’s customer-centric culture in India, while continuing to build the ecosystem of partners and solution providers that bring innovative approaches to help enterprises of all sizes address disruptive technology trends.

Agrawal has recently launched Avaya’s cloud strategy in India to help accelerate the country’s digital transformation and “Make in India” initiatives by delivering business communication solutions and networking in an as-a-service model.

Quotes:

“As a leader, Vishal builds customer-focused, services-led teams that deliver on our customers most urgent business needs – he understands what it takes to drive success. By putting our customers first, addressing their challenges, and delivering solutions tailored for them to achieve measurable and meaningful results, Vishal will accelerate our business growth, and help us our customers reach new milestones and climb to greater heights.”

-Nidal Abou-Ltaif, President, Europe, Middle East, Africa, and Asia-Pacific, Avaya

“India is embarking on an exciting journey of digital transformation, reaching out to the world, and driving inclusion. Our focus at Avaya is to work close with our customers, identify their immediate business challenges and their long term aspirations, and build solutions that help them achieve both. For the last two years, we have invested in building a strong ecosystem of partners, a team that has experience and passion to serve, and in bringing new solutions and services built to India from India. Our strategy customer-focused, outcomes based strategy is making a great difference to our customers and partners’ business and I will continue to drive this and help them to achieve their goals.”-Vishal Agrawal, Managing Director, India and SAARC, Avaya

About Avaya

Avaya, a global leader in business communications software, systems and services, across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Development Platform enables third parties to create and customize business applications for competitive advantage. The Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information, please visit www.avaya.com/apac/

Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

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Contact

ighorayeb@avaya.com

+971 4 4048275

Varsha.nair@edelman.com

+91 99993 48882

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. Learn more at https://www.avaya.com.