Avaya Marks Nine Consecutive Years as a Leader in the 2014 Gartner Magic Quadrant for Global Corporate Telephony

29 Jan 2015
  • Company has successfully navigated major industry transitions: from proprietary hardware-based environments to open standards-based software
Guildford, January 29, 2015 –Avaya today announced its ninth consecutive appearance in the Leader’s Quadrant of the 2014 Gartner Magic Quadrant for Corporate Telephony 1
The Gartner Magic Quadrant for Corporate Telephony is a resource for assessing the performance of key vendors in the telephony market. It also serves as an indicator of major communications industry shifts; signaling the transition from proprietary, hardware focused systems to open, standards-based software, and was among the first to highlight the move from standalone telephony to integrated unified communications.
Avaya has navigated successfully through all of these transitions. Today, Avaya Aura® and Avaya IP Office, which were evaluated for the Gartner Magic Quadrant for Global Corporate Telephony, offer open, standards-based voice and full unified communications platforms for enterprises and midmarket businesses respectively, and are designed to support a growing mobile workforce. Avaya Engagement Environment enables simplified integration and development of new communications-enabled applications that can give companies a competitive edge, or map to the unique needs of a business.
Avaya is on the forefront of the industry transition to the cloud and has worked with partners to deliver new cloud-based communications solutions for team and customer engagement. Recent solution announcements with Google, BT, HP, Teletech, SYNNEX, and Scansource Catalyst demonstrate the extent of Avaya’s customer-first, services-led partner collaboration. Together, Avaya and its partner ecosystem provide flexible deployment options with usage-based models.
The Gartner Magic Quadrant for Corporate Telephony evaluates vendors with enterprise telephony solutions capable of supporting more than 1000 users. Vendors are evaluated on an axis measured by their ability to execute and their completeness of vision. The ten vendors evaluated in the 2014 edition of the report were placed in one of four quadrants: Leader, Challenger, Visionary and Niche players.
“Avaya’s entire focus has been on understanding how businesses and organisations need to communicate to better engage customers, teams and employees. Our insight and expertise has put us on the cusp of every major trend, which has been underpinned by the fundamental qualities that companies have come to expect from Avaya and are inherent in every product and solution: reliability, performance, innovation, simplicity.”
            Gary E. Barnett, SVP and General Manager, Avaya Engagement Solutions
Additional Resources
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About Avaya
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact centre and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage.  Avaya’s fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services.  For more information please visit www.avaya.com/uk/.
1 Prior to 2006, Avaya held a leader’s position in the North America Magic Quadrant for Corporate Telephony since 2002
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Rachel Bibby, Media Relations


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