Metropolis OfficeWatch SL Call Reporting Now Rated “Avaya Compliant”

23 Jul 2015
  • SMB call analytics and reporting solution is compatible with Avaya IP Office
Fort Lauderdale, FL — Metropolis Technologies, Inc., a leading manufacturer of call management and reporting solutions, today announced that OfficeWatch SL has successfully completed interoperability testing with key unified communications and collaboration solutions from Avaya, a global provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance.
 
OfficeWatch SL helps businesses stay informed of communication trends and optimize their voice network by providing detailed reports and custom notification tools so businesses can improve workforce productivity and reduce telecom-related expenses. The application is now compliance-tested by Avaya for compatibility with Avaya IP Office 9.1.
 
Metropolis Technologies, Inc is a Technology Partner in the Avaya DevConnect program - an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.  

As a Technology Partner, Metropolis is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.  
 
Quotes:
“OfficeWatch helps small to medium-sized businesses get more from their communication system.  It makes powerful call reporting easy so Avaya users can get a dashboard view of their communication network.”
-- Sharon Harry, Marketing Director at Metropolis Technologies
 
“OfficeWatch reveals communication trends, helping customers get the most out of their Avaya communications network and their teams. By successfully completing compliance testing with IP Office, Metropolis demonstrates their continued commitment to seamless integration with Avaya products.”
-- Eric Rossman, Vice President, Developer Relations at Avaya
 
 
About Avaya
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premise and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage.  Avaya’s fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com.
 
About Metropolis Technologies, Inc.
For over twenty years, Metropolis Technologies has provided advanced call accounting, 911/emergency management and telemanagement applications for businesses of all types in the US and abroad. Their easy to use applications provide advanced call notifications, over 250+ report templates, toll fraud detection and trunk analysis tools to help organizations reduce liability, increase revenue, minimize expenses and boost productivity.   For more information, please visit http://www.metropolis.com or follow Metropolis on LinkedInTwitter, and Facebook.
 

Christina Knittel

408-496-3417

crknittel@avaya.com