Inova Solutions LightLink 5.11 Now Rated “Avaya Compliant”

23 Apr 2015
  • Inova LightLink 5.11 is compatible with Avaya Aura® Contact Center 6.4
  • Helps businesses improve real-time reporting through custom, aggregated dashboards and new cloud-based capabilities  
CHARLOTTESVILLE, Virginia — Inova Solutions, a leading provider of contact center real-time performance management solutions, today announced that its LightLink software 5.11, is compliant with key contact center solutions from Avaya, a global provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance.

Inova Solutions LightLink software helps contact centers improve real-time reporting through custom, aggregated dashboards and new cloud-based capabilities.  LightLink 5.11 is now compliance-tested by Avaya for compatibility with Avaya Aura® Contact Center 6.4.
    
Inova Solutions is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.   

As a Technology Partner, Inova Solutions is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.   

 “When customers consider adding third-party technologies to enhance their Avaya solution, they want assurance that the technology is compatible, proven and tested.  With the open standards-based platform of Avaya Aura Contact Center, we can quickly develop new solutions that add value and that customers can incorporate easily and cost-effectively.”
-- Pete Sisti, CEO, Inova Solutions

“Technology partners like Inova Solutions are helping Avaya customers get the most out of their investment through innovative and complimentary solutions. With Inova performance management solutions, customers can easily enhance their Avaya Aura Contact Center real-time reporting though customized dashboards and digital displays.”
--Eric Rossman, vice president, Developer Relations, Avaya

Additional Resources
www.devconnectmarketplace.com
www.avaya.com/devconnect

About Avaya
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premise and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage.  Avaya’s fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information please visit www.avaya.com.

About Inova Solutions
Inova Solutions is a global provider of real-time performance management solutions that help contact centers improve their operations through the use of actionable, real-time metrics and consolidated reporting.  Inova extends the value of Avaya reporting by providing real-time visibility across contact center and enterprise systems via customized wallboards and mobile dashboards.  Its solutions are used by call centers of all sizes to help reduce costs, increase revenue, improve staff productivity and morale, and to deliver consistently positive experiences for their customers.
 

Christina Knittel

408-496-3417

crknittel@avaya.com