Avaya and AGC Networks to Deliver Fully Hosted Cloud-Based Engagement Solutions to Business across India

25 Aug 2015
  • Avaya Private Cloud Services to be delivered in an as-a-service model by AGC Networks
  • Nationwide agreement brings greater flexibility and deployment choices to Indian businesses
Mumbai – 2015 - Avaya, a leading global provider of solutions that enable customer and team engagement, and AGC Networks, a leading global technology solution integrator, today announced an agreement to deliver cloud-based services to businesses across India. Under the terms of the agreement, AGC Networks will deliver communication and collaboration capabilities for new and existing customers in India, with the support and expertise of the Avaya Private Cloud Services organisation.
 
Businesses across India and throughout the world are rapidly adopting consumption based business models to support better engagement among their teams and with their customers. This is being driven by the changing needs of users, the gap between expectations and what IT departments can deliver, the need for flexibility and agility in deployment, and a total cost of ownership (TCO) model which maps to an individual  company’s business structure. Working with AGC Networks and Avaya, Indian businesses can reap the benefits of an Operational Expense (Opex) -based approach - allowing them to use their capital in other parts of the business, have an expert team manage and reduce the complexity of their communications networks, offset the risks associated with large-scale technology migrations and pay only for what they need, when they need it.
 
AGC is an Avaya Connect Platinum Partner in India, and this agreement will further enable the two companies to serve the needs of Indian businesses. Combining AGC Networks’ reach, resources, integration know-how and local expertise with Avaya’s industry leading team engagement, customer engagement and fabric networking solutions – in a deployment model specifically adapted to the Indian market - promises businesses throughout the country a compelling reason to deploy enhanced communication capabilities to support their business goals and their customers’ needs. The agreement spans both the small and midmarket segment services through the Avaya IP Office platform, and larger businesses which utilise the Avaya Aura platform.
 
Avaya supports major organisations around the world with a full suite of private cloud, hybrid cloud and hosted solutions and works directly or through its partners. With the support of big friends including Google and HP, and through a number of service provider and CSP agreements, Avaya has deployments across the Asia Pacific and Middle East & Africa region with the likes of Bharti Airtel (spanning over 20 countries across Africa), StarHub in Singapore, NTT Neomeit in Japan, Telstra and Optus in Australia and True IDC in Thailand.
 
Quotes:
“This announcement demonstrates our focus on delivering cutting-edge solutions in innovative, adaptable formats designed to deliver Return on Technology Investment (ROTI). Avaya technology has long been at the heart of many of our major deployments and we look forward to being able to now expand our reach substantially. As trusted advisors, we believe our customers deserve the best and this model does just that - it takes away complexity and lets them get on with managing their business.”
Anil Nair, Managing Director and CEO, AGC Networks
 
“AGC Networks and Avaya have a strong history of collaboration in the Indian market place spanning many years. We are excited at the prospect of being able to help even more businesses in India achieve their business goals with a compelling range of team engagement and customer engagement solutions, delivered with one of the most trusted and dynamic technology providers in the country.”
Priyadarshi Mohapatra, Managing Director, India and SAARC, Avaya
 
Tags:
Avaya, AGC Networks, Customer Engagement, Team Engagement, Contact Center, Unified Communications, UC, CC, Collaboration, Fabric Networking, Hosted Services, Cloud Solutions
 
About Avaya:
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Development Platform enables third parties to create and customize business applications for competitive advantage.  Avaya’s fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information, please visit www.avaya.com/apac/.
 
About AGC Networks:
AGC Networks (AGC) is a Global Solution Integrator delivering technology solutions in Unified Communications, Network Infrastructure & Data Center, Cyber Security and Enterprise Applications & Services. AGC is a leader in Enterprise Communications in India and has a significant presence in the Middle East / Africa, North America, Australia / New Zealand and Philippines.
 
In collaboration with global technology partners like Avaya, Cisco, HP, Juniper, Verint and Polycom among others, AGC delivers domain-focused, flexible and customized technology solutions and seamless services to accelerate customer’s business. AGC Networks is an Essar Enterprise. For more information log on to www.agcnetworks.com
 
 
Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.
 
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Iman Ghorayeb

Avaya

+971 56 7959234

ighorayeb@avaya.com

Abhishek Shivam

Edelman India

+91 97171 96842

abhishek.shivam@edelman.com

Neelam Kapoor

+91 98197 30611

neelam.kapoor@agcnetworks.com