Avaya Sweeps 2015 Frost & Sullivan India Vendor of the Year Awards for both Contact Center and Unified Communications Applications

18 Aug 2015
  • Avaya recognized for delivering innovative strategy, best practice solutions and significant market growth
  • Focus on team engagement and customer engagement helps drive market demand in both enterprise and mid-market segments
New Delhi, India – Avaya, a leading global provider of solutions that enable customer and team engagement, today announced that it has been awarded two prestigious industry awards in India which reflect its continued strength and innovation in both contact center applications and unified communications applications.
 
At a recent award ceremony in New Delhi hosted by leading industry analyst firm Frost & Sullivan, Avaya collected the awards for both 2015 Unified Communications (UC) Application Vendor of the Year and 2015 Contact Center (CC) Application Vendor of the Year in India.
 
In delivering the awards, Frost & Sullivan focused on how Avaya successfully combined best-in-class innovative technology initiatives and effective execution of business strategies. Avaya delivered exemplary performance with revenue growth of over 35 percent in CC applications and 32.5% in UC applications, according to Frost & Sullivan. The firm highlighted how Avaya secured new deals in the customer engagement space, especially in the ITeS, BFSI, and e-commerce verticals where more businesses were investing in an omnichannel strategy. Avaya was also commended for its team engagement and unified communications approach in creating a cloud portfolio, which allowed a number of Indian partners to develop UC as a service (UCaaS) offerings.
 
The award criteria included revenue, market share, product introduction, innovation, diversity of products and solutions, customer acquisitions, product service value, and positioning. Data was presented to a jury panel of industry CIOs, CTOs and other senior leaders who determined overall winners.
 
Quotes:
“Avaya, with its focused approach and innovative solutions in UC, contact center, and collaboration solutions made significant wins in the large and mid-market segments. Appropriate go-to-market strategies supported with channel programs and promotions helped it gain enterprise mind share. Avaya was successful in delivering a next generation customer experience – based on an omni-channel approach with a host of new innovative technology solutions on its IP Office and Avaya Aura platform. The vendor was effective in integrating different communication channels seamlessly to provide a unified experience.”
Mr. Benoy CS, Director, ICT Practice, Frost & Sullivan
 
“Delivering first-class customer engagement and team engagement solutions for customers globally and here in India is the foundation stone of our strategy. We work with our customers to ensure they can benefit fully from their investments, understand more explicitly what their customers and internal teams need and how they want to interact, and then deliver a seamless, omnichannel experience that drives customer loyalty, team productivity and supports revenue growth. Thank you to our customers for investing in Avaya – and to Frost & Sullivan and the esteemed jury panel for recognizing the success of this approach with these two great awards.”
Mr. Priyadarshi Mohapatra, Managing Director, India & SAARC, Avaya
 
About Avaya:
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Development Platform enables third parties to create and customize business applications for competitive advantage.  Avaya’s fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services. For more information, please visit www.avaya.com.
 
 
Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.
 
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Iman Ghorayeb

Avaya

+971 56 7959234

ighorayeb@avaya.com

Abhishek Shivam

Edelman India

+91 97171 96842

abhishek.shivam@edelman.com