China's Firth Jinling Grand Hotel Deploys Avaya IP Office for Enhanced Guest Services

27 Nov 2013
  • Ease of installation and management allows hotel to focus on guest experience
  • Rich features facilitates prompt response to guest requirements
Beijing, China – Avaya, a global provider of business communications and collaboration systems and services, announced that Firth Jinling Grand Hotel, which opened for business in September 2013, has deployed Avaya IP Office Server Edition to facilitate efficient collaboration among staff in helping them to deliver first-rate guest experience.
 
The 23-story Firth Jinling Grand Hotel has become a new landmark building in Yangzhong City in the southern Chinese province of Jiangsu. It is also the first 5-star hotel in the city, targeting mainly business travelers and business conferences. The hotel is determined to provide superior guest experiences, and a feature-rich and easy-to-manage communications system is critical to achieve this goal.
 
Avaya IP Office Server Edition provides rich communications features to hotel staff. They can easily do multi-party conferencing and call forwarding on their desk phones, and can join ‘meet-me’ conferencing easily from any location. In addition, mobile staff can "bring" these features with them thanks to Avaya one-X Mobile. They can access these same features from their smart handsets, and can be reached by a single number no matter where they are.  As a result, they are always responsive to requirements of hotel guests to provide prompt services.
 
The communications system is closely integrated with the Property Management System, which enables the hotel to provide more personalized services.  For example, when a guest calls for service, information about the guest is instantly available to the staff who is answering the call, which helps make every guest interaction personal.
 
Management of the system is very simple. IT staff can centrally manage the whole system from a web-based intuitive interface, and easily detect any potential issues that could affect system performance. Time savings are considerable. If there is a need to change extension numbers for staff, for example, it can be accomplished within seconds. 
 
Avaya IP Office is the company's flagship collaboration solution for Small and Midmarket Businesses.  Globally 4+ million users are running Avaya IP Office to stream the way they work and serve customers. 

Quotes:
"The Avaya IP Office Server Edition is remarkably easy to install and manage, so that we can focus ourselves on providing superior guest services.  And we can enjoy rich features to enhance our collaboration with affordable initial investment on the communications system."
--- Xu Fengqin, Vice President,  Firth Jinling Grand Hotel
 
"Avaya IP Office Server Edition provides a cost-effective option for hotels to streamline operation as well as provide personalized and prompt services. And as  a open and scalable platform, it enables hotels to easily add more features, such as video and social applications which are being requested by more and more guests." 
---John Wang, Managing Director, Greater China, Avaya

Tags:
Avaya, IP Office Server Edition, Mid-size, hospitality, China, collaboration
 
About Avaya:
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.
 
Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

Michael Miao

86-10-8516-5519

miao@avaya.com