Enterprises Rapidly Adopting Avaya Virtualized Unified Communications and Customer Experience Solutions

22 Aug 2013
  • Quarter over quarter growth clocked at over 200 percent
  • Customers see savings in reduced hardware and energy consumption; simpler installations and expansions
Santa Clara, CA — Avaya today announced that enterprises are rapidly embracing its virtualized unified communications and customer experience management solutions announced earlier this year. The company has seen more than 200 percent growth quarter over quarter of Avaya Aura® Virtual Environment and Avaya Customer Experience Management Virtual Environment. 
Customer momentum for the Avaya virtualized solutions demonstrates the ongoing efforts of companies seeking to reduce complexity, resource and expense requirements in their IT operations. While many business applications have been virtualized for some time, the nuances of real-time communications and collaboration applications needed to be addressed to ensure optimal function.
Today, companies are wasting no time taking advantage of Avaya's flexibility and reliability for future feature roll out and system growth. Together, Avaya Aura Virtual Environment and Avaya Customer Experience Management Virtual Environment deliver a complete virtualization solution for collaboration applications and contact centers. With 70 percent of companies planning to virtualize their UC applications1 to address immediate IT needs, Avaya's virtualized network solutions help customers realize their corporate strategy of virtualizing the data center.
Organizations and cloud service providers are also choosing the Avaya Collaboration Pod, which combines solutions from Avaya, EMC and VMware to provide a turnkey deployment model for virtualized communications within the Data Center. Avaya Collaboration Pods offer virtualized storage, computing and networking products in a single pre-integrated solution with common management and support
Avaya Aura Virtual Environment, Avaya Customer Experience Virtual Environment and the Avaya Collaboration Pod will be on display in the Avaya Booth 2129 at VMworld 2013 at the Moscone Center in San Francisco from August 25-29.
"Our company's IT department was already familiar with VMware requirements, and Avaya’s approach to embracing open standards made integrating Avaya Aura Virtual Environment quick and painless. The combination of Avaya’s business collaboration offerings and VMware’s virtualization services offers us proven technology that can be expanded for future uses."
--Robert Rivas, director of Technical Services, Central Maine Medical Center
"Avaya Collaboration Pods allow us to significantly increase the speed of deployment for our customers. The option of an all-in-one solution means that we can offer a much faster time to service than with previous deployments that forced us to choose and implement compute, storage and networking products separately."
--Martin Cross, director, Connect Communications
"We have seen significant benefits in our data center as we have moved to a virtualized infrastructure based on VMware. Being able to add Avaya real time collaboration solutions as virtualized applications was an obvious step for us. We were able to deploy the applications on our existing infrastructure with no need to update or exchange hardware. The Avaya UC applications are a perfect fit with our ongoing strategy of moving as many applications as possible to a virtualized data environment."
--Jim Burke, Associate CIO, John Carroll University
"The benefits of virtualization are well-understood, and Avaya is now delivering real-time communications -- virtualized -- without compromising quality, scalability and reliability. The rapid growth we’re seeing is indicative of the pent-up demand from customers looking for confidence in virtualizing their real-time communications applications."
--Mark Monday, vice president and general manager, Collaboration Platforms, Avaya 
Tags: Avaya, Avaya Aura, unified communications, contact center, customer experience, virtualized applications, collaboration
About Avaya
Avaya is a global provider of business collaboration and communications software and services, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit
Certain statements contained in this press release may be forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology.  We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these are reasonable, such forward looking statements involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results to differ materially from any future results expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at Avaya disclaims any intention or obligation to update or revise any forward-looking statements.
1Nemertes Research 2012-13 Communications and Computing Benchmark.

Deborah Kline