OnviSource OnviCenter Solution Now Available through Avaya DevConnect Select Product Program

10 May 2013
Key Takeaways:
  • Innovative solutions from OnviSource in business analytics, customer interaction process automation and workforce optimization can be ordered directly from Avaya and its channel partners.
  • Enables easier access to Avaya-compatible technology from OnviSource that extends the value of a company’s unified communications network.
Plano, TX – Today OnviSource, Inc., a leading provider of solutions in customer interaction process automation and workforce optimization for contact centers, enterprises and government agencies, announced that its portfolio of fully-integrated business analytics, customer interaction process automation and workforce optimization software products, called OnviCenter, will be orderable through Avaya, a global provider of business collaboration and communication solutions, via the Avaya DevConnect Select Product Program.
 
The Avaya Select Product Program offers customers a streamlined way to order Avaya-compatible, third-party applications such as OnviCenter chosen for the powerful capabilities they bring to Avaya’s portfolio.
 
OnviSource's OnviCenter product suite offered through the program has been compliance-tested for compatibility with Avaya Aura® Application Enablement Services.  By integrating with an Avaya platform, OnviCenter products enable organizations to extend their Avaya unified communication and telecom infrastructure to a total enterprise solution providing a broad range of business analytics, process automation, and workforce optimization capabilities.  Such capabilities utilize call recording, screen capture, analytics-based quality and liability management, speech and desktop analytics, customer interaction applications and process automation software to help reduce costs, improve quality, and manage liability; as well as automatically transform information captured from customer interactions into actions for sharing across the organization.  
 
As part of Avaya’s orderable solution set, OnviSource solutions can be easily purchased through both Avaya and its channel partners.  Customers can add specific capabilities to their existing Avaya platform or can source a complete Avaya-based communications solution that incorporates OnviSource’s OnviCenter software products.
 
OnviSource and other companies participating in the Select Product Program are Technology Partners in the Avaya DevConnect Program – an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
 
Streamlined ordering of OnviCenter through the Avaya Select Product Program is available in the U.S., Canada and the EU, and is expected to expand globally during 2013. Offers may vary by country. Delivery, implementation, service and support are provided by Select Product Program companies.
 
Quotes:
 
"Our participation in Avaya's Select Product Program will enable both Avaya and OnviSource to offer "total enterprise solutions" that build on Avaya's established unified communication environment and seamlessly and incrementally provide a broad range of workforce optimization, business analytics and customer interaction process automation solutions; reducing integration time and costs, improving reliability, preserving customer’s prior investments, and establishing a one-stop shop for a variety of enterprise solutions."
--Anita Hubbard, Executive Vice President, OnviSource
 
"Implementation of OnviCord PRO Call Recording and OnviCord Excella Quality Assurance from OnviSource has given our team reliable methods for capturing interactions and conducting consistent evaluation of agent performance.  Knowing that these workforce optimization and quality assurance tools are tested and comply with our Avaya telephony environment is a huge benefit.  We were confident that each module would be interoperable with our Avaya solution thus enabling a smooth deployment and long-term functionality."
--Todd Helmick, Customer Feedback & Service Quality Manager, Cochlear Americas, an Avaya and OnviSource customer
 
"The inclusion of products or services from Technology Partners like OnviSource in the DevConnect Select Product Program helps Avaya customers obtain complete end-to-end solutions with ease. Because OnviSource has architected its solution suite to utilize the latest Avaya technology, users will gain the cost-effective advantages of a broad range of fully-integrated and automated telecommunications and contact center capabilities."
--Eric Rossman, Vice President, Developer Relations, Avaya
 
 
About Avaya:
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit  www.avaya.com.
 
About OnviSource:
OnviSource, Inc. is a Delaware Corporation headquartered in Plano, Texas, with an Operations Center in Oklahoma. With over 1,100 small-to-large installations spanning a broad range of industries, OnviSource is a leading provider of highly affordable workforce optimization and customer interaction process automation solutions for contact centers, enterprises and government agencies, offered as software products, cloud-based services and business process outsourcing solutions.
 
OnviSource workforce optimization and customer interaction process automation software product suite, OnviCenter, offers solutions for quality and liability management, business analytics, customer interaction process automation and operations management.
 
OnviSource award-winning OnviServ offers performance-based and technology-enabled Business Process Outsourcing services in sales and marketing, customer services, order processing and fulfillment and back-office management.

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