CallCopy Workforce Optimization Available through Avaya DevConnect Select Product Program

11 Feb 2013
Key Takeaways:
  • CallCopy workforce optimization (WFO) solution for customer contact centers may now be ordered directly from Avaya and its channel partners.
  • CallCopy's WFO solution enables users of Avaya communications solutions to increase customer satisfaction and loyalty, reduce cost and increase profit.
COLUMBUS, Ohio – Today CallCopy, Inc., a leading provider of workforce optimization and analytics software, announced that its premier cc: Discover suite of workforce optimization, management and performance analytics tools will be sold through Avaya, a global provider of business collaboration and communication solutions, through the Avaya Select Product Program. The Avaya Select Product Program offers customers a streamlined way to order Avaya-compatible, third-party applications chosen for the powerful capabilities they bring to Avaya's portfolio.
 
CallCopy's cc: Discover suite that is offered through the program has been compliance-tested for compatibility with Avaya Aura® and Avaya Proactive Contact. Integrating with an Avaya platform makes it easy for companies to improve the efficiency and effectiveness of their customer contact center operations. As part of Avaya’s orderable solution set, CallCopy solutions can be easily purchased through both Avaya and its channel partners. Customers can add specific capabilities to their existing Avaya platform or can source a complete Avaya-based communications solution that incorporates CallCopy cc: Discover modules for call recording, screen capture, speech and desktop analytics, and real-time performance management.
 
CallCopy is participating in the Select Product Program as a Technology Partner in the Avaya DevConnect Program – an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
 
Streamlined ordering through the Avaya Select Product Program is available in the U.S. and Canada, and is expected to expand globally during 2013. Delivery, implementation, service and support are provided by Select Product Program companies.
 
Quotes:
"CallCopy's selection as a solution provider in the Avaya DevConnect Select Product Program is testimony to the success in deploying our compliance-tested cc: Discover suite with Avaya Proactive Contact and Avaya Aura platforms. Avaya has been proven to deliver trustworthy system reliability and technical support excellence to our clients, which have been crucial to increased efficiency and success of their customer contact centers."
-Ray Bohac, Chief Information Officer, CallCopy
 
"The Avaya/CallCopy solution we've implemented at World Travel works well. Our deployment of CallCopy's cc: Discover suite with Avaya's Aura Device Media Call Control (DMCC) is a great improvement. CallCopy's WFO application is intuitive, easy to learn and user friendly. The contact center team gained efficiency from using the new solution."
-Jason Perry, Director of Technical Services, World Travel Holdings
 
"Inclusion of CallCopy's enterprise-class workforce optimization suite in the DevConnect Select Product Program helps Avaya clients obtain performance improvement solutions with greater ease. CallCopy's WFO suite, now featuring the same technology for audio search as delivered by Avaya Speech Analytics, coupled with Avaya Aura enables clients to capture customer insights that help improve products and services and increase customer satisfaction."
-Eric Rossman, Vice President, Developer Relations, Avaya
 
Additional Resources:
About Avaya:
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.
 
About CallCopy:
CallCopy, a leading provider of innovative contact center workforce optimization solutions, is dedicated to ensuring the highest customer and employee satisfaction. cc: Discover provides advanced call recording, screen capture, quality and workforce management, speech and desktop analytics, real-time performance management and customer survey capabilities to clients worldwide. CallCopy empowers organizations to maximize performance, reduce liability, achieve regulatory compliance and increase customer satisfaction. For more information please visit www.callcopy.com.

DevConnect PR

(613) 595-9223

devconnect@avaya.com