China's Huaxia Life Adopts Avaya IP Office to Enhance Collaboration and Support Business Expansion

12 Dec 2012
  • Company can effectively manage growing number of branch offices across the country to support business expansion
  • Single dial-plan and conferencing applications enhance collaboration among all staff
  • Company has installed over 100 IP Office systems, and plans to add nearly 200 more systems in next two or three years
Beijing, China – Avaya, a global provider of business collaboration and communications solutions and services, today announced that Huaxia Life Insurance Co., Ltd (Huaxia Life) has deployed Avaya IP Office at more than 100 branches across the country to enhance collaboration.   As its presence expands, Huaxia expects to add nearly 200 more systems in the next two to three years. This represents one of the largest IP Office installations in the world.
Huaxia Life made the decision to enhance its communications system to support its rapidly growing business. One issue Huaxia Life faced with its legacy system was that whenever there was a network failure at headquarters, the whole system would fail and all branch offices were affected.  With the new communication platform, Huaxia Life will benefit from the knowledge that individual systems at branch offices will be maintained, even in the event of a network failure elsewhere. This will significantly enhance business continuity, and the new architecture will also be easy to manage and expand.
Huaxia Life has deployed Avaya S8800 Media Server at its headquarters in Beijing city, and Avaya IP Office, Avaya’s flagship communications solution for small and mid-sized enterprises, at each provincial and prefecture level branch.  Huaxia Life can efficiently manage the whole system centrally from the S8800 Media Server.  At the same time, each Avaya IP Office can operate as a “stand-alone” system, delivering more reliable system performance, while still ensuring employees can effectively communicate and collaborate, whether they are in the same location or at any one of the company’s branch offices. 
This design of the new platform also makes it very easy to add new branches. Huaxia Life currently has 21 provincial branches, and plans to expand to around 30 in the future. With this expansion,  Huaxia Life expects to install another 200 IP Office systems in the next two to three years.  
The new system is already delivering enhanced collaboration among the staff. Huaxia Life has put in place a single dial-plan for all branches and all staff.  An employee can connect with anyone in the company by simply dialling his or her extension number.  In addition, Avaya IP Office can support up to 128-way “meet-me” conferencing.   Employees can easily set up and join conference calls for knowledge sharing or problem solving.
The Avaya solution is also allowing Huaxia Life to migrate to IP Telephony in a smooth way to ensure there is no business disruption .While company executives were equipped with IP telephones, most staff are still able to use their analogue or digital phones, helping ensure Huaxia can protect its existing investment and drive the migration in stages as its business grows.
"As the insurance industry in China continues to grow, many insurance companies face the challenge of managing a continuously expanding communications architecture, and supporting the evolving communications needs of employees. Avaya IP Office provides companies with the flexibility and availability they need to manage branch offices, with a smooth and cost-effective migration path. At the same time, employees have access to rich communications tools for enhanced collaboration."
— John Wang, Managing Director, Greater China, Avaya
Insurance, China, SME, Avaya IP Office, branch, collaboration
About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit
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Michael Miao