AMC Technology Solutions Now Available through Avaya DevConnect Select Product Program

23 May 2012
RICHMOND, VA – Today AMC Technology, a leading provider of enterprise and contact center application integration software, announced that its Contact Canvas 2012 will be sold through Avaya, a global provider of business collaboration systems, software and services, through the Avaya Select Product Program. 
 
The Avaya Select Product Program offers customers a streamlined way to order Avaya-compatible, third-party applications chosen for the powerful capabilities they bring to Avaya's portfolio.
 
"Our new partnership with Avaya builds on the years of cooperation between our two companies," stated Anthony X. Uliano, Founder and CTO of AMC Technology, LLC. "Our joint customers are excited that Avaya and AMC are working together closer than ever."
 
The Contact Canvas products offered through the program have been compliance-tested for compatibility with Avaya Aura® Contact Center. By integrating with an Avaya platform, it makes it easy for companies to extend Avaya communications into the business applications the agents and experts use, improving agent productivity and the customer experience. As part of Avaya’s orderable solution set, AMC Technology solutions can be easily purchased through both Avaya and its distributors. Customers can add specific capabilities to their existing Avaya platform or can source a complete Avaya-based communications solution that incorporates AMC Technology's Contact Canvas.
 
"The inclusion of strategically selected products and services from Technology Partners like AMC Technology in the DevConnect Select Product Program helps Avaya customers more easily source complete end-to-end solutions," says Eric Rossman, Vice President of Developer Relations at Avaya. "AMC's Contact Canvas software extends Avaya Aura Contact Center integration offerings providing customers with reliable integration to CRM systems from Oracle, salesforce.com, SAP and Microsoft."
 
AMC Technology and other companies participating in the Select Product Program are Technology Partners in the Avaya DevConnect Program – an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.
 
Streamlined ordering through the Avaya Select Product Program is available in the U.S. initially, with selected geographical expansion of the program during 2012. Delivery, implementation, service and support are provided by Select Product Program companies.
 
Tags
Avaya, channel partners, communications solutions, devconnect, developers, resellers
 
About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com. For additional resources on the DevConnect Select Product Program go to www.avaya.com/devconnect and www.devconnectmarketplace.com.
 
About AMC Technology, LLC
AMC Technology LLC, an industry leader in contact center and CRM integration, has over 16 years' experience with call center and CRM integration. AMC powers contact centers for customers around the globe through our certified products and strong expertise. AMC's Contact CanvasTM product suite allows customers to integrate business applications and communications across the enterprise, from call center agents to knowledge workers and mobile staff. Please visit www.amctechnology.com, contact sales@amctechnology.com or call +1 (804) 419-8600. Follow AMC Technology on Twitter (www.twitter.com/amctechnology) and "like" AMC on Facebook (www.facebook.com/amctechnology).

Sally Lang, Media Relations

AMC Technology

804-419-8621

sally.lang@amctechnology.com

Reporter

DevConnect PR

(613) 595-9223

devconnect@avaya.com