Avaya Appoints Michael Runda as SVP and President of Avaya Client Services

22 May 2012
BASKING RIDGE, NJ – Avaya Inc., a global provider of business communications and collaboration systems and services, today announced the appointment of Michael Runda as senior vice president and president of Avaya Client Services. In his new role, Michael Runda continues to report directly to CEO Kevin Kennedy and serve on the Avaya Executive Council.
Avaya Client Services provides market-leading managed services and support solutions for businesses around the globe.[1] Previously, Runda was vice president of Avaya Global Support Services where he led the delivery team for maintenance services. In his new role, Runda will assume responsibility for all of Avaya Client Services, which includes oversight of revenue, regional execution and global offers for Avaya's holistic suite of support and managed services.
Runda has an accomplished career in the technology industry that has spanned over thirty years with numerous Fortune 100 companies. Prior to joining Avaya in 2011, he served as CEO of the KCS Academy, where he focused on bringing innovation around knowledge capture and effective re-use across services in several industries.  Previously, Runda led support for technology companies including Intuit, Symantec and Oracle. At these companies, he drove innovations in processes and technology that transformed their support organizations into highly-engaged employee teams that improved customer experiences and operational efficiencies. Runda's career began in sales at IBM.
Executive Quotes
"Avaya Client Services is a recognized hallmark of high-quality service and support, helping businesses around the world achieve their communications and collaboration goals. I am pleased to announce the appointment of Michael Runda to head up this important division, as Avaya Client Services leads enterprise communications support into new areas of innovation."
--Kevin Kennedy, CEO of Avaya
"Avaya delivers innovative services that focus on bringing the best of unified communications and contact center capabilities to businesses in the simplest, most cost-effective way. I'm looking forward to helping Avaya execute on the next phase of its strategy during what is an exciting time for enterprise collaboration and customer service."
--Michael Runda, senior vice president and president, Avaya
About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.
[1] According to Frost & Sullivan's December 2011 report on the enterprise telephony implementation and management services market, North America, 2010. Maintenance market leadership statistics based on findings by IntelliCom Analytics Services Dashboard, March 2012.
Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

Jonathan Varman, Media Relations


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