dvsAnalytics' Encore Solution Now Rated "Avaya Compliant"

03 May 2012
  • The Encore Call Recording application is compatible with key Avaya collaboration solutions
  • Helps businesses maintain compliance and improve performance.
SCOTTSDALE, Arizona — dvsAnalytics, a leading provider of call recording and quality management solutions, today announced that its Encore™ solution is compliant with key collaboration solutions from Avaya, a global provider of business collaboration systems, software and services.
dvsAnalytics Encore™ incorporates voice and screen recording, quality management, and analytics to provide organizations with a 360 degree view of the customer experience. Encore specifically helps organizations improve performance, and maintain compliance. The application is now compliance-tested by Avaya for compatibility with: Avaya IP Office 8.0 and Avaya Aura® Communication Manager 6.0.1 using Avaya Aura® Application Enablement Services (AES) 6.1.1.
"Our customers trust dvsAnalytics to help them achieve their business goals," said Kathleen Kelly, president and chief executive officer, dvsAnalytics. "Customers can confidently integrate technology platforms when using Avaya compliance tested solutions. We remain committed to providing our partners and end-users with innovative and interoperable solutions that improve productivity and enhance processes."
dvsAnalytics is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Technology Partner, dvsAnalytics is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develop a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
"dvsAnalytics' latest update to their call recording and quality management solution has undergone formalized interoperability testing," said Eric Rossman, vice president, developer relations at Avaya. "By working with independent technology companies through the Avaya DevConnect program to assess compatibility, this helps us ensure that Avaya customers can confidently leverage and upgrade to our latest solutions."
About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.
About dvsAnalytics
dvsAnalytics is a leading provider of agent productivity and analytics solutions for enterprises and contact centers. Its award-winning technology, Encore, brings together voice and screen recording, quality management and analytics for reviewing customer interactions, capturing business intelligence, maintaining compliance and enhancing the customer experience. For more information, contact Rachel Thomsen at 480.538.7735 or visit www.dvsAnalytics.com.

Rachel Thomsen, Media Relations





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