Azercell Achieves Success with Avaya Contact Centre Solutions

03 May 2012
  • Azercell's award-winning contact centre, based on Avaya technology, receives international certificate of compliance
  • Azercell recognised for its contact centre at the Call Center World Forum 2012 in Moscow
MOSCOW, Russia - Avaya, a global provider of business communications and collaboration systems and services, today announced that Azercell, a leading mobile operator in Azerbaijan and part of TeliaSonera, has received an international certificate of compliance for its award-winning contact centre. The certificate, awarded on the basis of the contact centre meeting EN 15 838(1) requirements, guarantees the highest level of customer service, reliability and cost-effectiveness.

Azercell is the first company in the TeliaSonera Group and the only company in the CIS (Commonwealth of Independent States) region to have met the EN 15 838 standard. An audit was carried out by the International Institute for Certification of Contact Point (International Contact Center Certification Institute - ICCCI), an independent organisation which evaluates the quality of contact centre service.
Avaya has been delivering contact centre solutions to Azercell since 2003 with integration and support provided by Avaya Gold Partner, R.I.S.K. Azercell was recognised for its outstanding contact centre operations at the Call Center World Forum 2012 in Moscow.
"This certification achievement is a great example of the quality of our products and solutions and our contact centre expertise. This announcement highlights Avaya's commitment to bringing The Power of We™ to every Avaya customer to help drive faster collaboration, smarter decisions and better business results."
-- George Sanadze, Avaya Technical Director in Russia and CIS
"We're one of the only companies to truly recognise the need for professional contact centres and over the past 15 years, we've invested in technical solutions from Avaya working in partnership with R.I.S.K. Meeting the requirements of the European standard is a true testament of our continued commitment to providing quality customer service worldwide."
-- Sabina Zamanova, Head of Communications, Azercell
"Avaya's solutions and expertise in the contact centre space have played a key role in the success of Azercell's contact centre. We're pleased that our joint work with Avaya is being recognised and that we're helping to deliver excellent results. We plan to continue working with our business partners and customers for future opportunities."
-- Ramil Ayyub, Commercial Director of R.I.S.K.
Additional Resources
Azercell, contact centre, EN 15 838, Avaya Contact Centre
About Azercell
Azercell Telecom Ltd. was established in January 1996 and currently has a 55% share of the mobile communications market in Azerbaijan, which accounts for 99.8% of the population. At the end of 2011, Azercell had 4.2 million subscribers and was named the largest mobile operator in Azerbaijan by The European Broadcasting Union (EBU). Azercell is the title sponsor of the "Eurovision-2012" song contest which will be held in Baku, the capital of Azerbaijan. Azercell has developed award-winning innovative GSM technology, GPRS/EDGE, 24/7 Phone Center, Azercell Express Office (one-stop-shop concept) and BlackBerry® solutions. In 2011, Azercell launched the following services: Azercell Chat, Mobil bələdçi (Mobile Guide), Zənglərin filtri (Calls Filter) and Virtual iş məkanı (Virtual Business Space).
Azercell continues to provide high quality communications and offer new services for its subscribers. More information is available at
About R.I.S.K.
R.I.S.K. Company was established in 1993 in the Republic of Azerbaijan and is one of the leading IT companies in the Central Asia and Caucasus market. R.I.S.K. Company provides solutions in IT consultancy, System Integration, IT-Outsourcing, Application Development and Geographical Information Systems. With more than 18 years of experience in the IT industry, R.I.S.K. has become one of the most successful companies in the region, offering a broad range of innovative solutions for the Telecom, Oil & Gas, Government & Defense, Banking & Finance and Transport sectors. More information is available at

About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit
Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.
(1) EN 15 838, the European Standard for Contact Centers, is the first official sign of acknowledgement by the EU.

Rachel Bibby, Media Relations


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