Netcall Telecom Limited Solution Now Rated "Avaya Compliant"

29 Mar 2012
  • Netcall's Customer Engagement Platform (SEMAP+) is compatible with key Avaya collaboration solutions
  • Helps organisations like Broxbourne Housing Association in their efficiency drive
London United Kingdom — Netcall Telecom Limited, a leading provider of customer engagement software, today announced that its Customer Engagement Platform (SEMAP+) is compliant with key collaboration solutions from Avaya, a global provider of business collaboration systems, software and services.
 
Netcall's platform helps organisations deliver superior customer service more productively while reducing costs and improving service. SEMAP+ is now compliance-tested by Avaya for compatibility with Avaya Aura® Communication Manager 6.0.1 and Avaya Aura Session Manager 6.1.
 
"Innovations based on open, standards-based platforms help customers integrate new technology easily, cost-effectively and with confidence, while uncovering new possibilities for getting more out of their communications infrastructure," said Richard Farrell, Netcall CTO. "Many customers wish to deploy best-of-breed speech and contact centre solutions that "play nicely" with existing infrastructure. Avaya compliance for SEMAP+ delivers unique benefits with clearly defined integration and technical support."
 
An example of the benefits organisations can achieve from the interoperability of Netcall and Avaya solutions is demonstrated by Broxbourne Housing Association, a not-for-profit provider of social housing within the Borough of Broxbourne. The integration has enabled Broxbourne to effectively deliver self-service to its tenants. Simon Walton, Director of Housing Services commented, "Broxbourne Housing Association puts its residents' service first; it is very exciting that we can improve service as well as support our efficiency savings drive. Tenant self-service will become increasingly important moving forward."
 
Netcall is a Technology Partner in the Avaya DevConnect program - an initiative to develop market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.  
 
As a Technology Partner, Netcall is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for the solution to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure - speeding deployment of new applications and reducing both network complexity and implementation costs.
 
"Technology partners like Netcall help Avaya to deliver solutions that empower organisations to improve efficiency and reduce costs as they meet and satisfy increasing customer expectations," said Eric Rossman, vice president, developer relations, Avaya.
 
About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information on the Avaya DevConnect program, please visit www.avaya.com/devconnect.
 
About Netcall Telecom Limited
Netcall is the UK's market-leading provider of Customer Engagement Solutions. Netcall's software product suite provides compelling solutions for end-to-end customer engagement, incorporating call handling, callback, smart automation, workforce management and data unification. Netcall's customer base contains over 600 organisations in both the private and public sectors. These include 80% of the major UK multiplex cinemas, over 68% of the NHS Acute Health Trusts, major telecoms operators and leading commercial organisations across many sectors. http://www.netcall.com/smart_automation.
 
About Broxbourne Housing Association
Broxbourne Housing Association is the largest provider of social housing within the Borough of Broxbourne situated in the Lea Valley. It owns and manages over 4200 homes for rent that include 12 schemes for older and vulnerable people. The association was formed following the purchase of the properties formerly owned by the local authority.

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