Avaya Unveils "Collaborative Cloud" Strategy and Solutions

27 Mar 2012
  • Avaya Collaborative Cloud provides a strategic framework for cloud-based collaboration solutions using Avaya unified communications, contact center, networking and services
  • New AvayaLive™ suite of solutions – including AvayaLive Connect and AvayaLive Engage -- provides unique, public cloud-based collaboration applications
BASKING RIDGE, N.J. – Avaya today unveiled the Collaborative Cloud, a strategic framework for delivering communications and collaboration applications and services to businesses through public, private and hybrid cloud models. The company also announced the AvayaLive™ suite of unique, public-cloud delivered solutions, including the new AvayaLive Connect solution and the enhanced AvayaLive Engage.
Avaya Collaborative Cloud framework enables customers, channel partners, service providers and developers to use, build, deliver and enhance cloud collaboration solutions based on Avaya applications, platforms and infrastructure. The framework allows a wide range of flexible, cloud-based deployment and utilization options to accommodate diverse market segments and needs. Using Avaya's collaboration and contact center applications and network architecture in Collaborative Cloud models, enterprises, service providers and small businesses can drive efficiency, productivity and revenue growth.  
As part of the Collaborative Cloud, the new AvayaLive suite of solutions focuses on unique, public cloud-based communications and collaboration services. Today, the suite includes:
  • AvayaLive Connect - a new, fully-integrated, unified communications solution for small businesses that includes voice, voice conferencing, messaging, video, mobility, presence and more. The solution supports PC, Apple Mac, iOS and Android devices; multiple offices and remote and mobile employees. The entire solution can be easily ordered, downloaded and accessed through the Web. AvayaLive Connect is currently in trials and is planned for general availability in the U.S. market by mid-2012.
  • AvayaLive Engage – formerly known as web.alive, the Web-based, immersive collaboration environment adds new features and capabilities. The solution enables participants to use personalized avatars in a 3D environment to engage in collaboration activities such as meetings and creative sessions, sales and customer service, HR training and recruiting. The new features of AvayaLive Engage include:
              -- Support for Apple Mac OSX operating systems and
                  Safari browsers
              -- Video collaboration and conferencing
              -- Video streaming, sharing, and synchronized playback
              -- Enhanced collaboration tools
For enterprise-grade private or hybrid clouds, businesses and cloud service providers can use Avaya Virtual Enterprise Network Architecture (VENA) and Avaya Aura® as the foundation. Avaya VENA enables enterprises or hosting companies to deploy a standards-based private cloud infrastructure that can be extended enterprise-wide from the data center all the way to the desktop. Avaya Aura provides the core communications platform to centralize and deliver unified communications and contact center applications. Avaya Communications Outsourcing Solutions can also be provided to enterprises as a private, managed cloud service.
Avaya is working with companies like Orix Rentec, the largest high tech equipment rental and leasing company in Japan. The two companies recently announced a service provider agreement for Avaya's video collaboration solution featuring the Avaya Flare® Experience. Based on this agreement, ORIX Rentec will provide the Avaya Flare Experience Cloud Service, one of the world's first services to provide the Avaya Flare Experience as a cloud-based offer. The service will enable customers to speedily adopt a secure collaboration solution with limited startup cost, without having to own or operate their own infrastructure.
AvayaLive Connect and AvayaLive Engage are the first of a growing list of public cloud services that will be offered on AvayaLive.com.  Additional components of the Avaya Collaborative Cloud framework – including new solutions, offers and partners -- will continue to roll out throughout the year.
The announcement highlights Avaya's commitment to bringing The Power of We™ to every Avaya customer, helping businesses drive faster collaboration, smarter decisions and better business results.
Supporting Quotes:
"The Collaborative Cloud formalizes Avaya's cloud strategy. It expands our current portfolio of cloud-based solutions to encompass new offers from the public cloud. Over the year, we will continue building new cloud-based solutions in a variety of highly flexible delivery models, enabling our customers and partners to access, utilize and extend the value of Avaya's applications, platforms and infrastructure."
Brett Shockley, senior vice president and general manager, Applications and Emerging Technologies, Avaya
"AvayaLive Connect was the best fit to support our many needs: for a mobile workforce who needs to be connected by cell phones; for a new store where we need to appear as if we are physically there, and for conferencing with volunteers and board members. AvayaLive Connect allows us to do all those things and more. The installation was simple and easy -- almost instantaneous. It allows us to be more productive and gives us a very simple solution for what used to be a very complicated problem." 
Brenda Gould, Executive Director of Habitat for Humanity of Greater Lowell (Massachusetts)
"MIT Sloan School of Management recognizes the need to prepare business professionals to navigate today's and tomorrow's organizations to a safe and profitable future. Our collaboration using AvayaLive Engage for MIT Sloan's Executive Education program focuses on exploring how we can harness technology to create learning solutions that match the characteristics of the world we live in, that support the way we truly learn and allow employees and students to access learning when and where they prefer. With AvayaLive Engage, MIT Sloan Executive Education is investigating how its high-touch, interactive, physical learning experience can be complemented with innovative online components."
Peter Hirst, Executive Director, MIT Sloan School of Management
Tags: Avaya, AvayaLive, cloud, unified communications, collaboration, web conferencing, small business, immersive conferencing, business communications
About Avaya:
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.
Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

Deb Kline, Media Relations