Cassidian Communications VESTA® CS Solution Now Rated "Avaya Compliant"

27 Jun 2011
  • The VESTA® CS 2.2 SP5 call processing solution is now rated compliant with key Avaya IP telephony solutions
  • Cassidian Communications is one of the only public safety emergency communications providers to offer an enterprise class, Avaya compliant, call processing solution
TEMECULA, Calif. - Emergency communications provider Cassidian Communications, an EADS North America company, announced today that its VESTA® CS 2.2 service pack (SP) 5 call processing solution has completed extensive testing and is now rated compliant with Avaya Communication Server 1000 and Avaya Aura® Contact Center solutions from Avaya, a global provider of business collaboration systems, software and services. 
 
Compatibility testing by Avaya is designed to assist customers in locating third-party solutions that have successfully demonstrated interoperability with Avaya systems in a controlled lab environment. Compliance ensures agencies can confidently add best-in-class capabilities to their network—speeding deployment of new applications and reducing both network complexity and implementation costs.  
 
Cassidian Communications is a member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
 
As a Gold member of the program, Cassidian Communications is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network—speeding deployment of new applications and reducing both network complexity and implementation costs.  
 
The VESTA CS solution is a server-based, full-featured IP PBX specifically designed for emergency call centers. It combines the Cassidian Communications proven computer telephony integration (CTI) solution, VESTA®, with the Avaya Communication Server 1000. The VESTA CS solution also features sophisticated call routing; automatic call distribution (ACD) with options including queue-based, skills-based and Network ACD; and enhanced administrative control capabilities.
 
"It's an honor to have our VESTA CS solution presented with the Avaya Compliant award for successful compliance testing with Avaya," said Francois Begaud, vice president of product line applications, Cassidian Communications. "With this award, we are now one of the only emergency communications vendors in the 9-1-1 industry offering a robust, next generation solution using enterprise-class Avaya technology."
 
The VESTA CS solution centralizes call center functionality, allowing call agents to easily control a variety of critical communications applications from a single, consolidated desktop. Its advanced client/server architecture supports an unprecedented level of integration with the Cassidian Communications ORION™ ARIES® computer-aided dispatch (CAD) solution and the Aurora® MIS solution, along with radios and other third-party technologies.
 
"Avaya and Cassidian Communications are creating tailored and robust emergency communications solutions that meet the demanding requirements of public safety call centers," said Mark Fletcher, ENP, E911 product manager, Avaya. "These solutions expand both companies' roles in providing reliable public safety communication solutions."  
 
Cassidian Communications continues to serve clients ranging from public safety operations to Fortune 1000 corporations to federal agencies. Collectively, the company has more than 40 years of experience deploying 9-1-1 call processing solutions, notification solutions and first-responder digital trunked radio networks.
 
About Avaya
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world. For more information please visit www.avaya.com. For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.
 
About Cassidian Communications (www.CassidianCommunications.com)
As the largest and most trusted source of mission critical communications solutions, Cassidian Communications, an EADS North America company, is leading the way in standards-based NG9-1-1 call center applications, notification solutions and services and P25 land mobile radio systems. Headquartered in Temecula, California.
 
About Cassidian (www.cassidian.com)
Cassidian, an EADS company, is a worldwide leader in global security solutions and systems, providing Lead Systems Integration and value-added products and services to civil and military customers around the globe: air systems (aircraft and unmanned aerial systems), land, naval and joint systems, intelligence and surveillance, cyber security, secure communications, test systems, missiles, services and support solutions. In 2010, Cassidian – with around 28,000 employees – achieved revenues of € 5.9 billion. EADS is a global leader in aerospace, defence and related services. In 2010, the Group – comprising Airbus, Astrium, Cassidian and Eurocopter – generated revenues of € 45.8 billion and employed a workforce of more than 121,000.
 
About EADS North America (www.eadsnorthamerica.com)
EADS North America is the North American operation of EADS, a global leader in aerospace, defense and related services. As a leader in all sectors of defense and homeland security, EADS North America and its parent company, EADS, contribute over $11 billion to the U.S. economy annually and support more than 200,000 American jobs through its network of suppliers and services. Operating in 17 states, EADS North America offers a broad array of advanced solutions to its customers in the commercial, homeland security, aerospace and defense markets.

Tami Timperio, Marketing

Cassidian Communications

951-719-2423

tami.timperio@CassidianCommunications.com

Reporter

Avaya DevConnect PR

613-595-9223

devconnect@avaya.com