Avaya Showcases Latest Communications Innovations for Hospitality Industry at HITEC 2011

20 Jun 2011
AUSTIN, TX - HITEC 2011 Event -- Avaya, a global provider of business collaboration systems, software and services, today spotlighted new hospitality innovations and customers at HITEC 2011, the Hospitality Industry Technology Expo and Conference, held June 20 - 23 in Austin, Texas (Booth # 937). This includes the introduction of Avaya Mobile Device Checkout for hotels, a mobility solution that can speed and simplify collaboration among hotel staff to improve guest experiences.
Avaya also announced a new customer -- Hotel Ignacio of St. Louis, MO. -- which recently selected Avaya hospitality solutions to deliver a new kind of guest experience. The hotel is equipping all of their rooms with the Avaya Guest Media Hub, an in-room touchscreen media system which will be supported by Avaya IP Office, Avaya's flagship communications solution for small and medium businesses.
New at HITEC 2011: Avaya Mobile Device Checkout for Hotels
The new Avaya Mobile Device Checkout solution for hotels will be demonstrated at this year's HITEC, showing how hotels, casinos and hospitality vendors can equip their staff for more effective mobile communications. This solution enables hotel workers to register an Avaya mobile device at the start of their shift by swiping the barcode on their device and ID badge, which then assigns a personal phone number to the device based on a worker's functional role. This helps eliminate complex login procedures or the need to check multiple devices, and users can be identified using a visual map by a location tracking system. For more information on this and other Avaya Hospitality Solutions, visit here.
New Boutique Hotel Selects Avaya
Hotel Ignacio, a new 50+ room boutique hotel, has selected a communications strategy that prioritizes simplicity, sophistication and fun by introducing Avaya Guest Media Hub devices into every room, all supported by Avaya IP Office. Hotel Ignacio management's over-riding goal is to treat guests to a unique customer experience, and says the streamlined touchscreen Guest Media Hub helps achieve this by providing service with a distinctive look and feel, and by offering simplified access to customized hotel information and recommendations. Hotel Ignacio incorporates photos and videos into the devices to enable guests to browse visual room service menus, review bills and checkout, see videos of local restaurant choices and attractions, and much more. For more details, see quote below.
To see demos of Avaya Hospitality Solutions -- including the Avaya Guest Media Hub, Avaya one-X Mobile for hotels and Avaya Mobile Device Checkout, visit Avaya Booth #937 at HITEC.
Supporting Quotes
John Dalton, general manager of Hotel Ignacio
"Avaya Hospitality Solutions enable us to deliver fantastic customer experiences to guests, and do so in a flexible and easy way. The Avaya Guest Media Hub opens up new avenues in the content we can deliver to rooms, making it more fun for guests through user-friendly capabilities like a concierge package that offers multimedia recommendations right there on an in-room device. Plus, Avaya makes it easy for the hotel manager to manage the content delivered to the devices. These solutions are all reliably supported by Avaya IP Office, and are a perfect fit for a new and sophisticated boutique hotel like ours." Visit the hotel online at: www.hotelignaciostl.com
Daryl Page, managing director, Global Hospitality, Avaya
"Avaya's suite of hospitality solutions helps hotels enrich guest experiences through meaningful collaboration and communications. They can provide new opportunities for branding and revenue -- both for the hotel itself and by promoting off-site shopping and local attractions -- through the use of solutions such as the Avaya Guest Media Hub. Whether we are working for a boutique hotel or expansive casino, Avaya's expertise in unified communications and contact centers gives us an edge in delivering hoteliers with the tools they need to excel in their specific goals."
Other Facts:
-- Delighted guests spend 50% more in ancillary revenue than those that are indifferent or just satisfied. Plus -- they tend to spend more on repeat visits.(1)
Tags: Avaya IP Office, unified communications, small business, SMB, SME, contact center, mid-size business, hotel, hospitality, casino, communications
About Avaya:
Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world. For more information please visit www.avaya.com.
Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.
(1) Source: Cornell Center for Hospitality Research, Report: "Making Customer Satisfaction Pay: Connecting Survey Data to Financial Outcomes in the Hotel Industry"

Jonathan Varman, Media Relations


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