Carousel Industries Selected for Membership in Avaya DevConnect Program

24 May 2011
EXETER, Rhode Island – Carousel Industries, a leader in data networking and converged communications, today announced it has been selected by Avaya, a global leader in business collaboration systems, software and services, for membership in the Avaya DevConnect program.
Carousel Industries is the developer of CAPS, an application family that enables rapid deployment of feature rich IP telephony applications. The application family enables companies to drive efficiencies and enhance the effectiveness of their enterprise communications across a broad range of vertical markets.
The Avaya DevConnect program promotes the development, compliance-testing and co-marketing of innovative third-party products that are compatible with standards-based Avaya solutions. Member organizations have expertise in a broad range of technologies – including IP telephony, contact centers and mobility applications – helping companies extend the value of multivendor networks and transform voice into an intelligent business application that delivers true value to the bottom line. 
"Membership in Avaya's developer community will help us build and extend the value of our services to customers with greater efficiency," said James Marsh, senior vice president of Carousel Industries. "We look forward to leveraging Avaya's resources to deliver compliance-tested solutions to the market. Our CAPS application family is an example of how we are able to benefit to our customers' bottom line by offering them a feature-rich, easy to implement application set."
The Avaya DevConnect program currently includes thousands of software and hardware developer companies, integrators, service providers and customers. Members have created a broad array of innovative solutions tested for Avaya compliance, including natural language speech recognition applications, wireless services, specialized computer telephony integration and reporting capabilities, and applications tailored for specific vertical industries.
Through the DevConnect program, Avaya provides a number of platforms and interfaces for member companies to develop with and enhance.
"Carousel Industries has an outstanding track record of success in the enterprise market," said Eric Rossman, vice president, Developer Relations, Avaya. "The CAPS application is a simple way for Carousel's customer base to make their Avaya IP networks even more efficient by implementing robust features like Quick to Dial, Enhanced Caller ID and Push Messaging capabilities in just about any type of enterprise environment."
As a member of the DevConnect program, companies have access to a wide range of support from Avaya, including technical resources and training. There are three levels of membership – Registered, Gold and Platinum – each entailing progressive levels of marketing and sales involvement. Free Registered membership is available to anyone interested in designing Avaya-compatible solutions. Gold-level members and Platinum members must meet rigorous Avaya criteria for customer satisfaction, product support, business operations, marketing and sales. Carousel Industries is a member of the Avaya DevConnect program.
Membership information and a listing of solutions developed and tested under the DevConnect program are available at
About Avaya
Avaya is a global leader in business communications and collaboration systems, providing unified communications, contact centers, data solutions and related services to organizations of all sizes around the world. For more information please visit For more information on the Avaya DevConnect program, visit
About Carousel
Carousel Industries designs, delivers and supports technology solutions that become the foundation of our clients' businesses. This includes unified communications, virtualization, Voice over IP (VoIP), video conferencing and collaboration and data infrastructure solutions.  Since Carousel was founded in 1992 we've grown an average of 30% - 50% per year with estimated 2010 revenues of over $200 million. Today we have over 5,000 customers, including 35 of the Fortune 100. Carousel has been recognized by both VAR and CRN Magazines as one of the top technology integrators in the US and we’ve been listed in the Inc. 500 five times.
Carousel is headquartered in Exeter, RI with over 850 employees working from offices in 23 locations across the US, including over 250 service technicians deployed across the country. For more information visit

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