Comm-Works Achieves "Small and Medium Enterprise Expert" Distinction from Avaya

11 May 2011
MINNEAPOLIS, Minn. — Comm-Works announced today that it has been designated as a "Small and Medium Enterprise (SME) Expert" by Avaya Inc., a leading global provider of business collaboration applications, systems and services.
 
To achieve ranking as SME Expert, authorized Avaya Connect channel partners must demonstrate that their consultants and project engineers are proficient in core areas, including customer support, technology knowledge and expertise, sales revenues and marketing support.  
 
The SME Expert designation includes training on Avaya solutions in unified communications and contact center solutions for small and medium enterprises in addition to sales and technical training on Avaya IP Office.
 
Avaya IP Office is a leading communications solution designed specifically for small and medium enterprises and offers a secure, intelligent, and easy-to-use converged voice and data system. The solution delivers a range of capabilities that improve the scalability, resiliency and productivity of organizations. 
 
"As an Avaya SME Expert, Comm-Works meets Avaya's most stringent criteria in technical expertise, customer support and satisfaction," said Al Lampe, Comm-Works' CEO. "Achieving this certification demonstrates Comm-Works' commitment to our clients and showcases our expertise in voice and data integration."
 
"Authorized resellers in the Avaya Connect channel program who achieve 'SME Expert' status are sending a message to their customers that they have the professional and technical expertise that is honed for the smaller firm," said John Spiliotis, vice president, Avaya U.S. Channels. "Companies that are certified by Avaya as SME Experts represent a commitment to excellence in serving small and medium sized firms, and meet the highest standards when it comes to delivering communications solutions specifically designed to meet smaller companies' needs."
 
About Comm-Works
Comm-Works is a global technology provider for multi-site corporations and U.S. government agencies. Comm-Works offers a total portfolio of infrastructure, communications, security and energy management lifecycle services that scale to any location worldwide. In order to deliver 24/7/365 services to over 200,000 customer sites, our experienced and certified engineering, project and support teams leverage a comprehensive network of qualified service professionals. Utilizing best in class tools including Web-WorksSM, our web-based project management tool, customers realize the benefits of accurate, timely and cost efficient engagements. One call. We take IT from there. Anywhere.
 
About Avaya
Avaya is a global leader in business communications and collaboration, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world. For more information please visit www.avaya.com.
 
Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at www.sec.gov. Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

Deb Kline, Media Relations

Avaya

908-953-6179

klined@avaya.com

Reporter

Jacqui Olson

Comm-Works

763-852-3171

jolson@comm-works.com

Reporter