Communication Innovators Achieves “Small and Medium Enterprise Expert” Distinction from Avaya

15 Apr 2011
PLEASANT HILL, Iowa - Communication Innovators announced today that it has been designated as a "Small and Medium Enterprise (SME) Expert" by Avaya Inc., a leading global provider of business collaboration applications, systems and services.
To achieve ranking as SME Expert, authorized Avaya Connect channel partners must demonstrate that their consultants and project engineers are proficient in core areas, including customer support, technology knowledge and expertise, sales revenues and marketing support.
The SME Expert designation includes training on Avaya solutions in unified communications and contact center solutions for small and medium enterprises in addition to sales and technical training on Avaya IP Office.
Avaya IP Office is a leading communications solution designed specifically for small and medium enterprises and offers a secure, intelligent, and easy-to-use converged voice and data system. The solution delivers a range of capabilities that improve the scalability, resiliency and productivity of organizations.
Communication Innovators, a leading technology company based in Pleasant Hill, Iowa, addresses the demands of the small and medium-sized business community by providing business telephone systems, data network solutions, Outside Plant, and many peripheral applications. C.I. has a vision to be the technology company that is integrated into its customers' strategic plan and daily operations.  Communication Innovators consistently works with customers to help them realize measurable savings by designing and implementing solutions that meet their specific technology needs.

Communication Innovators Vice President Kirk Glawe states, "With solid technology products, such as the Avaya IP Office, and a strong knowledgeable team, C.I. has the necessary tools and expertise to address complex application projects and seamlessly integrate technology solutions in today’s business market."
"Authorized resellers in the Avaya Connect channel program who achieve 'SME Expert' status are sending a message to their customers that they have the professional and technical expertise that is honed for the smaller firm," said Carol Neslund, vice president, Avaya U.S. Channels. "Companies that are certified by Avaya as SME Experts represent a commitment to excellence in serving small and medium sized firms, and meet the highest standards when it comes to delivering communications solutions specifically designed to meet smaller companies' needs."
About Communications Innovators
As the company's long-standing mantra, "Developing Life-Long Customers," C.I. is one of the rare companies that understands technology, how to apply it in order to enhance daily business operations, and how to treat people with respect and fairness. For more information as to how Communication Innovators can be your "One Stop Shop" for all of your technology needs, find them on Facebook or visit their company website;
About Avaya
Avaya is a global leader in business communications and collaboration, providing unified communications, contact centers, data solutions and related services to companies of all sizes around the world. For more information please visit
Certain statements contained in this press release are forward-looking statements. These statements may be identified by the use of forward-looking terminology such as "anticipate," "believe," "continue," "could," "estimate," "expect," "intend," "may," "might," "plan," "potential," "predict," "should" or "will" or other similar terminology. We have based these forward-looking statements on our current expectations, assumptions, estimates and projections. While we believe these expectations, assumptions, estimates and projections are reasonable, such forward-looking statements are only predictions and involve known and unknown risks and uncertainties, many of which are beyond our control. These and other important factors may cause our actual results, performance or achievements to differ materially from any future results, performance or achievements expressed or implied by these forward-looking statements. For a list and description of such risks and uncertainties, please refer to Avaya's filings with the SEC that are available at Avaya disclaims any intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise.

Deb Kline, Media Relations