DATEL Software Solutions Now Rated "Avaya Compliant"

01 Apr 2011
WEXFORD, Pa. - DATEL Software Solutions, LLC, a leading provider of telecommunications software, today announced that Call SWEET! Live is compliant with IP telephony solutions from Avaya Inc., a global leader in business collaboration systems, software and services.
 
DATEL's Call SWEET! Live provides businesses with real-time monitoring and historical reporting of their contact center in one seamless interface. The easy-to-understand layout of Call SWEET! Live provides vital information to management teams faster. This information allows managers to make changes to improve productivity. Enhanced features such as Integrated Chat, Agent Desktop, Click-to-Dial, and Cradle-to-Grave reporting are driving more and more organizations to implement Call SWEET! Live. The application now is compliance-tested by Avaya for compatibility with Avaya IP Office 6.1.
 
"By having our applications compliance-tested by Avaya, we are ensuring a smooth and seamless implementation of our software for our clients," said Dan Lemke, Principle of DATEL Software Solutions, LLC. "It also gives us the opportunity to develop new and exciting features to meet the needs of the changing market while guaranteeing to our clients their telephony investment is being leveraged to its fullest extent."
 
One of the companies benefiting from the interoperability of DATEL and Avaya solutions is Maloof Sports & Entertainment, the parent company which owns/operates the Sacramento Kings and ARCO Arena.
 
"By implementing Call SWEET! Live with our Avaya IP Office we are able to gain better visibility into call flows and pinpoint bottlenecks and breakdowns faster and more accurately," said John Rinehart, Senior VP of Business Operations for Maloof Sports & Entertainment. "Because Call SWEET! Live went through compliance testing with Avaya we are confident we made the right decision for our reporting needs."
 
DATEL is a member of the Avaya DevConnect program — an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company's investment in its network.
 
As a Gold member of the program, DATEL is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network without having to replace their existing infrastructure — speeding deployment of new applications and reducing both network complexity and implementation costs.
 
"Having partners like DATEL Software Solutions in our ecosystem who are pushing the boundaries of traditional contact center reporting sends a message of innovation to our mutual customers," said Eric Rossman, vice president, developer relations, Avaya. "Our customers are able to easily communications-enable critical business processes, change the way they work and uncover new value that can help them build their bottom line."
 
About Avaya
Avaya is a global leader in business collaboration systems.  The company provides unified communications, contact centers, data solutions and related services directly and through its channel partners to leading businesses and organizations around the world.   Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness.  For more information, please visit www.avaya.com.  For more information on the Avaya DevConnect program, visit www.avaya.com/devconnect.
 
About DATEL
DATEL Software Solutions, LLC creates innovative, cost effective contact center and call accounting reporting applications. These applications provide clients with real-time monitoring and historical reporting of their contact centers and beyond. DATEL's goal since the beginning has been to provide easy-to-use software at an affordable price. By loading the applications with innovative features, DATEL has displaced many traditional reporting packages and carved out a niche in the telecommunication software industry. Outstanding service and support after the sale are the other reasons the company excels in the eyes of their clients. DATEL believes you are not just buying software from a vendor, but investing in a partner who cares about the success of your organization.  For more information about DATEL and their products go to www.datel-group.com.

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