US multinational Avaya partners with DGS&D for digital solutions

10 Sep 2015
NEW DELHI: US multinational company Avaya that provides communications solutions has tied with the Commerce Ministry's purchasing agency DGS&D (Directorate General of Supplies and Disposals) to sell its video-enabled solutions to Central and state governments' departments and organizations.
The contract that will be operational till March 2016 and may be extended further, will also allow company's retail partners to directly sell equipment for various regional governments' programs for digital transformation that include video-conferencing equipment.
"With this partnership, the government including state-level organizations and institutions can transform government-to-government (G2G) and government-to-citizen (G2C) services to include video on any mobile or computing device," Avaya India and SAARC Managing Director Priyadarshi Mohapatra told ET.
The government deal is bound to further drive Avaya's India revenue although Avaya declined a direct comment and added that the company expects substantial growth in the video business in India in the first few months of its new financial year starting October 2015.
"We anticipate that Central and state government departments as well as defense will definitely take advantage of the rate contract to fulfill their digital requirements since the purchase process has made simpler for them," Mohapatra said.
In 2014, Avaya video business in the Middle East, India and Africa grew nearly 600%.
India is one of the highest growing markets with double-digit growth in two consecutive years for the US company and it expects to continue with similar growth trends as video is increasingly becoming an essential engagement tool for public and private enterprises and essential services delivery mode in India's remote areas.
Narendra Modi-led NDA government has earmarked Rs 1.13-lakh crore for the ambitious Digital India initiative that plans to radically transform many government services through digital intervention resulting in huge capital savings for both government and citizens.
Recently, the government in collaboration with the Apollo Hospitals has launched pan-India telemedicine service called Sehat under which people can consult physicians through a video link through Common Service Centres (CSC).
Avaya sees such telepresence initiatives as a potential business driver and is expecting opportunity in the healthcare, education and public services areas.
It has made available high-definition product line that include HD videoconferencing end points, multi point conferencing bridges and video desktop through supply agency, which will enable the government customers to deploy a full-fledged video solution.
"We believe the Indian government, with its smart initiatives like Make in India, Digital India and Smart City programs, has created a lot of potential to set a digital transformation benchmark for Indian enterprises," Mohapatra added.

This article appeared in on 10 September 2015