Ranting on Facebook or Twitter Might Help You Get Customer Service

14 Jul 2011
Avaya recently launched a social networking module for its call-centre VoIP product. It's an interesting take on analyzing social network posts. While most of the time companies will be scouring Facebook and Twitter to generate advertising, they are also aware that angry punters blowing off steam on social networks could seriously damage their online reputations. By Lawrence Latif, The Inquirer.