IP Expo Europe 2016 - Andrew Maher Presentation

05 Oct 2016 | ExCeL, London, UK

Conferences and Trade Shows

Let A.I. take the strain
Andrew Maher, Evangelist & Senior Product Manager, Customer Engagement Solutions
With the growing number of what's in which you can communicate a level of automation and intelligence is becoming a baseline requirement for the majority of the busy customer relationship centres. Helping to identify and filter those interactions correctly ensures that the customer is handled in a speedy and efficient manner. The deployment of 'chatbots' and other automated capabilities are ensuring that the customer enquiry results in a positive interaction with the company. Andrew's session will focus in on our levels of intelligence can improve and assist that customer experience delivering the quality levels that so many consumers expect today.