Case Study: Designing a Digital Engagement Experience with Avaya Oceana™

10 Jan 2017 - 31 Dec 2017 | Webinar

Webinars & Virtual Events

Journey Mapping the Avaya Support Site’s Customer Experience: In this internal Avaya story, see how we used our own Avaya Breeze™ and Avaya Oceana™ solutions to identify our Support Site’s customer journey. We then mapped that into a plan for a new, more intuitive digital engagement experience.