Protect your Avaya enterprise communications solutions with standardized global support services designed to give your business maximum flexibility and uptime. Support Advantage provides support for software and hardware. Available from Avaya or one of our certified partners, choose from two levels of core maintenance protection: Essential Support or Preferred Support.
Essential Support, combined with Parts Next Business Day, provides remote 24x7 support for software and hardware, next business day delivery of critical parts, access to Avaya certified engineers, and intellectual property such as software updates and patches.
Preferred Support includes everything in Essential Support coverage plus faster response times for tickets submitted over the web, monitoring with Avaya EXPERT SystemsSM Diagnostic Tools, secure connectivity options, and off-board alarming for the PSTN. Preferred Support delivers an average 20% faster resolution.
Additional services available:
- Upgrade Advantage, a software upgrade subscription
- Onsite Support 8x5 or 24x7with optional Product Correction Support
- Parts Replacement in many locations on the same day within 4 hours, either 8x5 or 24x7
- Terminal Replacement
- Software Release Maintenance
- Client Service Managers
Additional services available with Preferred Support:
- Single Point of Contact
- Agency for PSTN
- Remote Backup Administration
- Enhanced Monitoring
