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Avaya Aura® Call Center Elite

The Call Center Elite suite of call routing software is an Automatic Call Distribution application that maximizes routing and resource selection, allowing agents to handle calls more effectively and improving overall productivity.
Product

Avaya Aura® Contact Center

Avaya Aura® Contact Center allows organizations to leverage real-time and historical information to deliver seamless, context-sensitive customer care. It facilitates communication via voice and multimedia channels, so businesses can deliver service on their customers’ own terms.
Product

Avaya NES Contact Center

Avaya NES Contact Center provides the ability to engage customers in new ways. A superior customer experience is created by using a single interface for blending inbound/outbound voice, e-mail, web chat, and IM interactions.
Product

Avaya one-X® Agent

This application gives contact centre agents the tools they need to be more productive, whether they work at corporate headquarters, at branch offices, or from their homes.
Product

Business Advocate

Business Advocate manages all voice, email, and Web chat interactions via a single universal queue, intelligently routing customers in real time to the best agent for their needs.
Product

Contact Center Control Manager

Avaya Contact Center Control Manager provides centralised operational administration exclusively for Avaya Contact Center Applications.
Product

Contact Center Express

The Contact Center Express software suite allows mid-sized organizations to equip their contact centres with multi-channel communications capabilities—so they can accept incoming communication and respond to customers using phone, email, text, and instant messaging.
Product

Customer Service Editions

Customer Service Editions combines industry-leading Avaya call-processing software with a range of additional capabilities. Three packages give businesses immediate, fully enabled contact centre capabilities, with flexibility for future growth.
Product

Interaction Center

The Interaction Center software suite provides enterprise-class control of contact-center communications across multiple channels: voice, video, email, Web chat, and IP telephony.
Product

Social Media Manager

Social Media Manager efficiently and automatically processes social media interactions, delivering relevant actionable mentions to the appropriate resource for response.