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The IQ contact center reporting and analytics platform consolidates real-time data from Avaya customer service solutions and enterprise business resources, to deliver insights into both customer and agent activity. It provides highly customizable reports, including dashboards that support cross-tab, drill down, and roll up for easy analytics. These outputs let managers relate activity to results, allowing them to make more informed decisions that maximize contact center efficiency.
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BROCHURES
Software and Hardware Maintenance Customer Brochure
CASE STUDIES
City of Newark 311 Call Center Case Study
