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Interactive Response allows businesses to automate telephone transactions, delivering enhanced service at lower costs. It can answer incoming calls, ask questions, and provide information using both synthesized and pre-recorded speech; and it takes input via spoken word, touch tones, dial pulse, or TDD (Telecommunications Device for the Deaf). It can be used:
- In a stand-alone configuration, connected to a public switched telephone network either directly, or from behind an on-premises switch.
- Within a contact centre, to provide seamless integration from self-service to assisted service
- With an outbound dialler to provide automated alerts and notifications.
- With proprietary, open-standard, and custom applications.
- With TDM- and VoIP-based switches.
- As the VoiceXML browser for a VoiceXML-2.1-compliant application.
Featured Resources
BROCHURES
Avaya and MultiVision - Providing Proactive Outbound Notification
CASE STUDIES
Delta Generali Osiguranje Case Study
