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Just before Christmas I had the pleasure of attending a dinner event hosted by Ken Hausman. I want to thank Ken for being such a gracious host for an excellent evening of... More
It is hard for me to believe that it has been 20 years since I first read the book Total Customer Service : The Ultimate Weapon. As a young manager overseeing groups of... More
It's official: Avaya has acquired Nortel Enterprise Solutions (NES). There's just too much to cover in a short blog post. So I urge customers, partners, suppliers, and... More
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