Case Studies

2500+ Employees
Energy & Utilities

RusHydro Consolidates Contact Centers

RusHydro is a leading renewable energy producer, with its generation based on hydropower, sea tides, wind, and geothermal power. The group’s energy re

Topic: Customer ServiceTeam Efficiency Country: United States
100-2,499 Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

CET Image
General Services

CET

Insight into Inbound Callers’ Needs Sparks Creation of Outbound Calling Team and New App for Contractors

Topic: Customer ServiceTeam Efficiency Country: United Kingdom
2500+ Employees
Fabric Networking

Build a path to the future. Avaya’s advanced fabric networking technology takes SDN networking and cloud services to the next level. Reduce network outages, enjoy quicker access to information, and easily integrate new communications channels and applications. If you wish, do it all with your existing infrastructure.

Dubai Silicon Oasis Authority
Technology

Dubai Silicon Oasis Authority

The Dubai Silicon Oasis Authority deploys advanced ICT infrastructure to power the technology companies that call the premier technology park home.

Topic: Virtualization Country: Dubai
2500+ Employees
Skoda Auto
Manufacturing

SKODA AUTO

ŠKODA AUTO, based in Mladá Boleslav, is one of the leading industrial companies in the Czech Republic, and one of the oldest auto makers in the world.

Topic: Network SecurityTeam EfficiencyVirtualization Country: Czech Republic
2500+ Employees
Customer Engagement

Today’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible. 

Team Engagement

Team engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.

HomeChoice
Retail

HomeChoice Drives Double-Digit Uplift in CSAT

South African home shopping retailer chose Avaya to help elevate its customer experience. Results exceeded expectations and continue to improve...

Topic: Customer ServiceMulti-channelCollaborationTeam EfficiencyUnified Communications Country: South Africa
2500+ Employees
Fabric Networking

Build a path to the future. Avaya’s advanced fabric networking technology takes SDN networking and cloud services to the next level. Reduce network outages, enjoy quicker access to information, and easily integrate new communications channels and applications. If you wish, do it all with your existing infrastructure.

Burj Khalifa
Other

Burj Khalifa

Avaya, a global leader in business communications software, systems and services, have announced the implementation of Avaya’s SDN Fx technology ...

Topic: Virtualization Country: Dubai
SEE ALL CASE STUDIES
what our customers are saying
“The Avaya system worked perfectly, even during full capacity utilization.”
  • Peter Pedersen

  • InterContinental Davos

Search Case Studies
find a case study

Adjust one or more filters and submit