You have one urgent email from James Kohler. Would you like me to read it?
Yes, go ahead.
(reading aloud) Priya, one of the machines is down, so there's a chance we won't make the shipping deadline this afternoon. Let me know when you get this.
Call sender.
Hi Priya. Did you get my email?
Yes. How bad is the situation?
Looks like a part malfunction—less severe than we thought…
I'm getting the team on it now.
I have a meeting with the client this afternoon to talk shipping, so let's get this under control ASAP.
Yep, totally understand.
A delay could really cost us, and you know we can't have that.
Got it. I'll keep you updated.
Hi guys. We have a part malfunction and need a replacement, fast.
Already on it. We got the notification and just ordered the replacement. Carlos is coordinating with the loading dock-it should arrive onsite in the next 30 minutes.
Sounds good. How long 'til the machine's up and running?
Installation's simple, so it should be ready in about an hour.
Perfect. Keep me posted.
Hi James
Hey, Priya? Just talked to the team. Good news—the machine should good to go in an hour, tops. We'll make the shipping deadline, no problem.
Great. Just what I wanted to hear. Thanks, James.