I'm sorry, Mr. Chapman, but your card has been declined. Would you like to try another?
Really? That's strange. I just used it last night. Let me try a different card.
Suspicious activity? (to Daniela) Excuse me for a second.
Hi, Mr. Chapman. This is Michael, a fraud detection specialist at Lincoln Century Bank.
I'm sorry for the inconvenience, but there was a recent charge on your card that we wanted to verify with you.
Well, what is it? I'm trying to check out of my hotel room. If I can't access my account...
Don't worry, Mr. Chapman-we'll take care of this. Now, there was a $642 charge made last night at Il Teatro in Milan.
Oh, that? That was me-I took my clients there for dinner. I'm in Milan for a business trip. Guess I forgot to notify the bank I was leaving the country.
Happens all the time. We just wanted to make sure it was you making the charge. I'll go ahead and lift the hold on your account.
You should receive a confirmation via text.
Perfect. Thanks for taking care of this so fast.
Not a problem, Mr. Chapman-glad I could help.
Hi, Mr. Karlson, this is Michael ...