Avaya wurde erneut als Leader in dem im August veröffentlichen 2011 Gartner Magic Quadrant for Unified Communications positioniert.
In 2011, unified communications portfolios have begun to mature with the emergence of integrated UC suites. This represents a shift from the previous years, when broad communication portfolios were not seamlessly integrated. Leaders maintain their positions, although challengers are emerging.
The enterprise unified communications (UC) market has matured significantly during the past 12 months. The most visible changes are the appearance of full and integrated UC suites from most vendors and improved client capabilities across a range of devices. Previously, most vendors offered a UC portfolio — that is, functionality based on a range of elements drawn from their broad array of communications capabilities; in these portfolios, the interoperability of all components was not assured. The emerging generation of UC suites will be an improvement over the UC portfolios, in that interoperability within the suite should be seamless, the administration will be centralized and the deployment will be easier. Although the suites vary in functionality and maturity, they represent an attractive trend, and Gartner expects UC suites to become the dominant product paradigm during the next two years. Within these suites, messaging (e.g., email and unified messaging) tends to remain a separate decision and messaging solutions generally interoperate with most environments without difficulty.
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